To acquire a position within a company that will provide the opportunity to expand my skillsand utilize my achievements.
Overview
15
15
years of professional experience
Work History
Uber Partner
Myself
02.2024 - Current
Providing excellent customer service, assuring comfort with the clients and picking up and dropping off clients to their designated location safely.
Make sure that your car is clean and well maintained and that you are prompt and professional at all times.
Patient Sitter
North Okaloosa Medical Center
01.2023 - Current
Sit with patients who are highly distressed
Provide comfort to patients through conversations
Support the patients who need it with daily living tasks such as eating and moving
Report any changes in a patient’s condition to a supervising nurse
Adhere to all company policies and legal requirements at all times
Service Management Consultant
Asurion
01.2021 - 08.2023
Glendon always puts our customers first and looks for ways to be able to help them even if thinking outside of the box
He assures all customers receive an answer and are taken care of
He continuously strives to reach his full potential and during 2021 took on several extra responsibilities to assist the coach while growing his knowledge
This includes pulling reports and loading work into our queues and then assigning out that work
And he continues to request more training and thinks he can do to assist
When put in a meeting arena Glendon always speaks up and brings forth suggestions and ideas for improvements or better training to newer team members
He still however remains a bit of loaner outside of that area and during the day to day does not participate in team chats or helping to answer teammates questions
We want to work on making that a priority as he is one of the leasers on the team and needs to show it in that manner
In his tangible metric goals, Glendon excelled in all areas throughout 2021
With 127.5% on productivity - which put him 3rd on the team, a 99% on his Quality, and a CREDIT of 3.5 pts
Combined with his above expectation performance in our Leadership Principles - Glendon easily earns a high Exceeds rating for 2021
As he continues to work to assist his teammates and be accessible in 2022 he will move into an excels rating
Glendon's developmental goal is to be prepared for advancement
He's taken great strides in learning the 'running of the business' and how to do reports and assure work is handed out
For 2022 we will work on the marketability and accessibility sides and he should be well prepared when an advancement opportunity arises
Production order close out
L-3 Communications
05.2013 - 01.2014
Insure that all steps of production had been properly stamped off and documented
Closeout all steps in production, insure all inventory and materials are allocated properly
Solve any errors or incomplete steps in the production and inspection
Determine if production parts need to be sent to higher assembly warehouse or to be shipped to customers
Insure all high priority jobs get completed through higher production processes so as to be closed and sent on priority to next highest assembly or to need shipping department or warehouse via hand carry to verify them reaching destination
Courier / Office Assistant
Employee Leasing Solutions
02.2011 - 01.2012
Deliver payrolls to construction companies
Make bank deposits and reports
Answer phones
Request company certifications for upcoming and current jobs
Process new employee information and filing
Prepare delivery routes and schedule
Performed all general maintenance and upkeep on offices and vehicles as well as all custodial duties
Cleaning sanitizing, stripping n sealing floors, vacuum n shampoo carpets, keep outside pressure washed n parking lot n outside clean n maintained
Warehouse Manager / Courier
Hampton Imports
02.2011 - 08.2011
Customer service, shipping receiving, locating and organizing parts, using computer programs to look up parts for customers, shuttling clients, delivery of parts to businesses, cleaning and organization
Police Officer
City of Niceville
02.2010 - 01.2011
Public interaction, responding to and serving the public's needs and calls
Report taking and writing
Surveillance and security checks
Traffic enforcement
Suspect transport to county jail
Maintaining vehicle appearance and routine maintenance
Graduated on the Dean's and President's Lists in academy