Summary
Overview
Work History
Education
Skills
Timeline
Generic

Glendon Dawson

Holt,FL

Summary

To acquire a position within a company that will provide the opportunity to expand my skillsand utilize my achievements.

Overview

15
15
years of professional experience

Work History

Uber Partner

Myself
02.2024 - Current
  • Providing excellent customer service, assuring comfort with the clients and picking up and dropping off clients to their designated location safely.
  • Make sure that your car is clean and well maintained and that you are prompt and professional at all times.

Patient Sitter

North Okaloosa Medical Center
01.2023 - Current
  • Sit with patients who are highly distressed
  • Provide comfort to patients through conversations
  • Support the patients who need it with daily living tasks such as eating and moving
  • Report any changes in a patient’s condition to a supervising nurse
  • Adhere to all company policies and legal requirements at all times

Service Management Consultant

Asurion
01.2021 - 08.2023
  • Glendon always puts our customers first and looks for ways to be able to help them even if thinking outside of the box
  • He assures all customers receive an answer and are taken care of
  • He continuously strives to reach his full potential and during 2021 took on several extra responsibilities to assist the coach while growing his knowledge
  • This includes pulling reports and loading work into our queues and then assigning out that work
  • And he continues to request more training and thinks he can do to assist
  • When put in a meeting arena Glendon always speaks up and brings forth suggestions and ideas for improvements or better training to newer team members
  • He still however remains a bit of loaner outside of that area and during the day to day does not participate in team chats or helping to answer teammates questions
  • We want to work on making that a priority as he is one of the leasers on the team and needs to show it in that manner
  • In his tangible metric goals, Glendon excelled in all areas throughout 2021
  • With 127.5% on productivity - which put him 3rd on the team, a 99% on his Quality, and a CREDIT of 3.5 pts
  • Combined with his above expectation performance in our Leadership Principles - Glendon easily earns a high Exceeds rating for 2021
  • As he continues to work to assist his teammates and be accessible in 2022 he will move into an excels rating
  • Glendon's developmental goal is to be prepared for advancement
  • He's taken great strides in learning the 'running of the business' and how to do reports and assure work is handed out
  • For 2022 we will work on the marketability and accessibility sides and he should be well prepared when an advancement opportunity arises

Production order close out

L-3 Communications
05.2013 - 01.2014
  • Insure that all steps of production had been properly stamped off and documented
  • Closeout all steps in production, insure all inventory and materials are allocated properly
  • Solve any errors or incomplete steps in the production and inspection
  • Determine if production parts need to be sent to higher assembly warehouse or to be shipped to customers
  • Insure all high priority jobs get completed through higher production processes so as to be closed and sent on priority to next highest assembly or to need shipping department or warehouse via hand carry to verify them reaching destination

Courier / Office Assistant

Employee Leasing Solutions
02.2011 - 01.2012
  • Deliver payrolls to construction companies
  • Make bank deposits and reports
  • Answer phones
  • Request company certifications for upcoming and current jobs
  • Process new employee information and filing
  • Prepare delivery routes and schedule
  • Performed all general maintenance and upkeep on offices and vehicles as well as all custodial duties
  • Cleaning sanitizing, stripping n sealing floors, vacuum n shampoo carpets, keep outside pressure washed n parking lot n outside clean n maintained

Warehouse Manager / Courier

Hampton Imports
02.2011 - 08.2011
  • Customer service, shipping receiving, locating and organizing parts, using computer programs to look up parts for customers, shuttling clients, delivery of parts to businesses, cleaning and organization

Police Officer

City of Niceville
02.2010 - 01.2011
  • Public interaction, responding to and serving the public's needs and calls
  • Report taking and writing
  • Surveillance and security checks
  • Traffic enforcement
  • Suspect transport to county jail
  • Maintaining vehicle appearance and routine maintenance
  • Graduated on the Dean's and President's Lists in academy

Education

Criminal Justice - Law Enforcement

Northwest Florida State College

General High School Curriculum -

CRESTVIEW HIGH SCHOOL

General, Vocational Electrical Wiring -

Crestview vocational school

Skills

  • Basic medical terminology
  • Stress Tolerance
  • Feeding Assistance
  • Patient Communication

Timeline

Uber Partner

Myself
02.2024 - Current

Patient Sitter

North Okaloosa Medical Center
01.2023 - Current

Service Management Consultant

Asurion
01.2021 - 08.2023

Production order close out

L-3 Communications
05.2013 - 01.2014

Courier / Office Assistant

Employee Leasing Solutions
02.2011 - 01.2012

Warehouse Manager / Courier

Hampton Imports
02.2011 - 08.2011

Police Officer

City of Niceville
02.2010 - 01.2011

Criminal Justice - Law Enforcement

Northwest Florida State College

General High School Curriculum -

CRESTVIEW HIGH SCHOOL

General, Vocational Electrical Wiring -

Crestview vocational school
Glendon Dawson