Glendy Caceres
Trenton,NJ
Summary
Dynamic and dedicated professional with a strong background in customer service at Tacoria. Proven expertise in cash handling and a commitment to excellence, demonstrated through effective multitasking and teamwork at Conte’s. Known for patience and empathy, ensuring exceptional guest experiences while maintaining a positive work environment.
Overview
11
11
years of professional experience
Work History
Assistant Manager
CAFÉ 72
10.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Busser
CAFÉ 72
10.2019 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Host
CAFÉ 72
10.2019 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Expo
CAFÉ 72
10.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Server
CAFÉ 72
10.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Tacoria
01.2019 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server
Conte’s
06.2017 - 10.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bakery Worker
House Of Cupcakes
06.2014 - 10.2019
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and cake pops .
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Proven ability to learn quickly and adapt to new situations.
Education
Nurse
CITE
Guatemala 11.2013
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Money handling
- Cash register operation
- Order taking
- Cash handling expertise
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager
CAFÉ 72
10.2019 - Current
Busser
CAFÉ 72
10.2019 - Current
Host
CAFÉ 72
10.2019 - Current
Expo
CAFÉ 72
10.2019 - Current
Server
CAFÉ 72
10.2019 - Current
Cashier
Tacoria
01.2019 - 12.2020
Server
Conte’s
06.2017 - 10.2020
Bakery Worker
House Of Cupcakes
06.2014 - 10.2019
Nurse
CITE
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