Glendy Carrillo
Los Angeles,CA
Summary
Customer service professional with over 4 years of experience handling high-volume calls, emails, customer accounts, and financial transactions. Experienced with Microsoft Office, Excel, QuickBooks, Shopify, Webgility, and shipping systems. Known for being dependable, organized, and providing excellent customer service in fast-paced environments.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
California Baby
Los Angeles, USA
07.2023 - 05.2026
- Assisted customers through phone and email support, ensuring timely and professional resolution of inquiries and concerns.
- Managed high-volume customer communications while maintaining accuracy and customer satisfaction.
- Processed payments, refunds, returns, and billing inquiries.
- Guided customers through products, subscriptions, and promotional offers.
- Created and processed shipping labels while coordinating order fulfillment activities.
- Maintained detailed customer records and ensured accurate account information.
Shift Supervisor
Auto Pro Collision Center
Los Angeles, USA
01.2023 - 06.2023
- Supervised daily operations and supported multiple team members during shifts.
- Resolved escalated customer concerns and ensured a positive customer experience.
- Assisted with workflow coordination and team productivity.
- Helped train and mentor employees on customer service best practices.
Customer Service Representative / Estimator
Auto Pro Collision Center
Los Angeles, USA
08.2022 - 06.2023
- Delivered customer support by communicating repair estimates and service updates, enhancing customer understanding and satisfaction.
- Resolved customer concerns by delivering professional solutions, fostering positive relationships and improving customer retention.
- Assisted with estimating procedures and trained new team members on company processes.
- Facilitated estimating procedures and trained new team members on company processes, ensuring consistency and efficiency in operations.
- Maintained accurate documentation and records for customer accounts and repair orders.
Education
High School -
Crenshaw High School
Los Angeles, CA 08.2019 - 06.2022
Skills
- Email & Phone Support
- Order processing
- Payment Processing
- Check Processing
- Wire Transfer Processing
- Shipping Label Processing
- Inventory Management
- Data entry management
- CRM systems
- QuickBooks
- Microsoft Office Suite (Word, Excel, Outlook)
- Webgility
- Shopify
Languages
- Fluent in English
- Fluent in Spanish
Timeline
Customer Service Representative
California Baby
07.2023 - 05.2026
Shift Supervisor
Auto Pro Collision Center
01.2023 - 06.2023
Customer Service Representative / Estimator
Auto Pro Collision Center
08.2022 - 06.2023
High School -
Crenshaw High School
08.2019 - 06.2022