Summary
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Glendy Lopez

Glendy Lopez

Memphis ,TN

Summary

Skilled in customer service and data entry, I excelled at Liveops by enhancing customer loyalty through empathetic conflict resolution and maintaining high productivity standards. My proactive approach and adept use of technology led to efficient problem-solving and improved team communication, showcasing my ability to thrive in remote environments.

Work History

Customer Service Representative

Remote
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

CVS Remote

Remote
  • Enhanced team communication by scheduling regular meetings, preparing agendas, and taking detailed minutes.
  • Provided exceptional support to project leads through daily communication, follow-up on action items, and proactive problemsolving.
  • Ensured consistent application of company policies, procedures, templates, tools throughout each stage of the project lifecycle.
  • Managed procurement processes by creating purchase orders, obtaining approvals when required, following up with suppliers to ensure timely delivery.

Service Representative

Liveops
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.

Education

Accounting And Finance

Bluff City High
05.2023

Skills

  • Customer service
  • Active listening
  • Data entry
  • Remote experienced
  • Typing computer skills
  • Calls, chats, emails
  • Adaptive to computer

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Remote

CVS Remote

Remote

Service Representative

Liveops

Accounting And Finance

Bluff City High

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