GLENESA ROBINSON
South Yarmouth,MA
Summary
Dynamic retail professional with experience at Marshalls Department Store, excelling in customer service and point-of-sale operations. Proven ability to enhance shopping experiences through effective teamwork and problem-solving. Committed to maintaining cleanliness and safety standards while achieving sales goals, fostering a welcoming environment for all customers.
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail Sales Associate
Marshalls Department Store
05.2025 - Current
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained organized displays and restocked merchandise to ensure availability of products.
- Operated point-of-sale system efficiently for accurate transactions and customer service support.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Engaged with customers to build rapport, fostering a welcoming and friendly environment.
- Participated in training sessions to learn about products, sales techniques, and store policies.
- Monitored store cleanliness and safety standards to promote a positive shopping atmosphere.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Landscape Worker
Mcdonald's Landscaping
04.2025 - 06.2025
- Assisted in planting and maintaining various landscape features to enhance aesthetic appeal.
- Maintained cleanliness of work areas, promoting a safe and organized environment.
- Learned to identify plant species for appropriate care and maintenance techniques.
- Collaborated with team members to execute landscaping projects efficiently and effectively.
- Removed weeds, hazards, and debris from common pathways to improve usability.
Education
GED -
Port Antonio High School
Port Antonio. Portland Jamaica06-2012
Skills
- Customer assistance
- Point-of-sale operation
- Sales collaboration
- Store organization
- Safety compliance
- Training participation
- Cleanliness standards
- Customer engagement
- Transaction accuracy
- Customer service
- Teamwork
- Problem-solving
Accomplishments
- Achieved Store REACH cards by completing Training and Job with accuracy and efficiency.
Certification
- Certified Nursing Assistant (CNA) - August 2025
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Retail Sales Associate
Marshalls Department Store
05.2025 - Current
Landscape Worker
Mcdonald's Landscaping
04.2025 - 06.2025
GED -
Port Antonio High School