Glenn Ambrosio
Tewksbury,MA
Summary
Passionate Assistant Manager possesses excellent organizational skills and delivering exceptional customer service. Uses strong leadership qualities to make decisions quickly and confidently. Practiced in preparing staff work schedules and assigning specific duties.
Worked with Front End Manager to help turn the club from one of the poorest performing clubs in the market to one of the top 2 performing clubs in Membership Metrics ( securing new credit card sign ups ).
In less than a months time turned around the OMNI dept (On line orders) from a market worse 1 of 5 metrics to a consistent 5 of 5 weekly metrics.
Worked in multiple BJs Clubs over the past 4 years including the top 2 clubs in sales volume in NH.
Helped set up new clubs and execute major club resets.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Club Manager
Bjs Wholesales Club
Seabrook, NH
11.2019 - Current
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in the planning, organization, and execution of club events, ensuring successful outcomes and positive member feedback.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Reported issues to higher management with great detail.
Assistant Store Manager
Walmart
Hudson Ma
05.2011 - 11.2019
- Trained and guided team members to maintain high productivity and performance metrics.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Education
Bachelor of Science - Business Studies / Marketing Concentration
New Hampshire College
Manchester, NH09.1992
Skills
- Staff Development
- Administrative Management
- Employee Development
- Scheduling
- Customer Relations
Certification
Serv Safe Certified
Additional Information
REFERENCES :
Jay Aga Store Mgr Sierra Newton Ma.
774 279-1247
Beth Randall Club Mgr BJs Framingham Ma.
603 858-1462
Timeline
Assistant Club Manager
Bjs Wholesales Club
11.2019 - Current
Assistant Store Manager
Walmart
05.2011 - 11.2019
Bachelor of Science - Business Studies / Marketing Concentration
New Hampshire College