Glenn DuBois

• Supported regional catastrophe response teams as needed, demonstrating flexibility in adapting to diverse work environments across multiple states or territories.
• Leveraged technical expertise to accurately estimate repair costs using industry-standard software applications like Xactimate or Symbility.
• Achieved consistent compliance with internal guidelines and regulatory requirements through meticulous documentation of all claim activities.
• Proactively managed workload during high-volume catastrophe events, prioritizing urgent cases for prompt attention.
• Collaborated with other adjusters to streamline the claims handling process, expediting claim closures.
• Identified subrogation opportunities through careful investigation of loss circumstances, maximizing recovery efforts for the insurer.
• Increased policyholder retention by providing exceptional customer service during the claims process.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Obtained cash bank and stocked service bar to prepare for operation.
• Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

• Maximized profits by negotiating favorable contracts with suppliers, securing competitive pricing on materials and services.
• Managed daily operations efficiently while maintaining high-quality standards in all aspects of the business.
• Hired, trained and managed staff to cultivate productive and efficient workforce.
• Oversaw daily business operations and financial decisions to drive profitability and growth.
• Enhanced customer satisfaction with timely and professional communication, addressing concerns and resolving issues promptly.
• Trained kitchen staff to perform various preparation tasks under pressure.
• Provided friendly, courteous service to create memorable moments for guests.
• Delivered catered food and supplies to facility for on-time set-up.
• Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.

• Professional Development Executive Chef
• Relevant Coursework FOH Manager & BOH Manager

• Professional Development Instrumentation Technology
• Relevant Coursework Calibrating H2S sensors

Veterans Administration Scholarship Recipient

• Relevant Coursework: Scoping & Xactimate courses
• Professional Development:
• 3.5 GPA