GLENN ENGLISH
Vallejo,CA
Summary
Experienced Bay Area Parking Manager with valet, self-park and operations expertise. Develop and maintain strong relationship with clients.
Overview
7
7
years of professional experience
Work History
Operations Manager
Ace Parking
Oakland
03.2022 - 08.2023
- Direct and supervise day to day operations and planning in a multi shift location
- Hire, coach and develop high performance staffing
- Maximize profitability by controlling expenses and efficiently managing operational staff.
Operations Manager
Premier Parking
01.2021 - 02.2022
- Manage a team of 25 hourly employees throughout all locations
- Services such as Valet, Traffic control, Employee screening and Shuttle transportation
- Control spending and keep expenses within the approved budget
- Work closely with the client to define performance measurements
- Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquiries.
Parking Facility Manager
ABM Parking Services
Berkeley/Walnut Creek
01.2017 - 03.2021
- Manage daily and monthly parking operations including Parking Revenue Control Equipment (PARCS), employee schedules and payroll reporting, tickets and shift reports, accounts payable, pricing, accounts receivable and monthly client reporting
- Responsible for the supervision and performance of the parking staff and personally conducts performance evaluations of these employees
- Responsible for thoroughly investigating all claims and submitting all required reports.
Education
Diploma -
Hogan High School
06.2008
Skills
- Customer Service
- Team Building
- Time Management
- Communication
- Leadership
- Claims Processing
- Invoice Processing
- Microsoft Office
- Microsoft Excel
Timeline
Operations Manager
Ace Parking
03.2022 - 08.2023
Operations Manager
Premier Parking
01.2021 - 02.2022
Parking Facility Manager
ABM Parking Services
01.2017 - 03.2021
Diploma -
Hogan High School
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