Glenn LaPointe
Abington,MA
Summary
Focused and reliable, bringing high enthusiasm to the workplace and jobsites. A history of excellent customer service and conflict resolution skills. Strong focus on teamwork to ensure goals are met. Highly motivated team contributor who is ready to learn and work hard.
Overview
6
6
years of professional experience
Work History
Restaurant Waiter
Malisssa LaPointe
Abington, MA
03.2024 - Current
- Providing great service with a positive attitude, creating a positive environment for the guests.
- Assisted in managing the dining area for maximum cleanliness to ensure a welcoming environment for guests.
- Collaborated with kitchen staff to facilitate efficient food delivery and order accuracy, being sure to be thorough with communication.
- Trained new waitstaff on menu items, service standards, and operational procedures.
- Developed strong relationships with customers, which influenced their loyalty for the business.
Sales Associate
AT&T
Hingham, MA
08.2022 - 02.2024
- Demonstrated new devices, phone plans, and offered alternatives to make sales.
- Kept up with the location, tasked with opening and closing the location, making sure it was clean, organized, and shipments were properly stocked.
- Assisted customers in selecting the correct products to be able to fit their budgets.
- If or when spare time occurred, cold calls and emails would often be sent to help ensure customer retention.
Landscaper
Seone's Landscaping
Abington, MA
04.2020 - 12.2020
- Worked around the shop and warehouse, assisting customers with the location of mulch, flowers, Christmas trees, and firewood.
- Used constant communication with other employees and managers to know when shipments would arrive and where to put them.
- Maintained the grounds by weeding, trimming, and general cleaning to hold a presentable standard.
- Offering support when needed to stock vehicles with purchased items.
Education
High School Diploma -
Abington High School
Abington, MA06-2021
Skills
- Customer Service
- Service Quality
- Problem-Solving
- Conflict Management
- Team Collaboration
- Time management
- Guest Relations
Accomplishments
- Dean's List, at Merrimack College
- Increasing revenue for AT&T
- CPR certification
- Assisted in marketing for Mals Kitchen
- Article published for school newspaper
Timeline
Restaurant Waiter
Malisssa LaPointe
03.2024 - Current
Sales Associate
AT&T
08.2022 - 02.2024
Landscaper
Seone's Landscaping
04.2020 - 12.2020
High School Diploma -
Abington High School