Summary
Overview
Work History
Education
Skills
Timeline
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GLENN WATTS

Mogadore,OH

Summary

With a proven track record at PLX Autoglass, I excel in operations management and customer relations, significantly enhancing client satisfaction and repeat business. My leadership in diverse roles, from the United States Marine Corps to Automotive Technology Experts, showcases my ability to drive strategic planning and foster team development.

Overview

24
24
years of professional experience

Work History

Owner

PLX Autoglass
05.2024 - 10.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

General Manager

Automotive Technology Experts
03.2018 - 05.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Continue to work along all employees installing and calibrating all necessary vehicles

Installer

Accurate Autoglass
09.2005 - 11.2018
  • Laid out materials and system components to prepare for installation.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed all glass regarding to vehicles and recalibrated all safety components related to to the glass
  • Enhanced customer satisfaction by providing timely and accurate installations.

Machine Operator

Cornwell Tools
11.2004 - 09.2005
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

Platoon Leader

United States Marine Corps
10.2000 - 10.2004
  • Conducted after-action reviews to identify areas of improvement and develop corrective action plans for future operations.
  • Developed junior leaders by providing mentorship, guidance, and constructive feedback on their progress.
  • Ensured the well-being of soldiers in my platoon by addressing any personal or professional concerns and providing necessary resources for assistance.
  • Streamlined communication within the platoon through regular briefings and debriefings.

Education

Diploma - General Studies

Mogadore High School
Mogadore Ohio
06.2000

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Operations Management
  • Business Management
  • Strategic Planning
  • Business Planning
  • Team Oversight
  • Staff hiring
  • Employee Development
  • Hiring and staffing
  • Attention to Detail
  • Customer Service
  • Scheduling
  • Goal Setting
  • Schedule Management
  • Employee Motivation
  • Administrative Management
  • Sound Judgment
  • Calendar Management
  • Training Management
  • Delegation

Timeline

Owner

PLX Autoglass
05.2024 - 10.2024

General Manager

Automotive Technology Experts
03.2018 - 05.2024

Installer

Accurate Autoglass
09.2005 - 11.2018

Machine Operator

Cornwell Tools
11.2004 - 09.2005

Platoon Leader

United States Marine Corps
10.2000 - 10.2004

Diploma - General Studies

Mogadore High School

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