FITNESS
GLENNA ALEXIS
CUSTOMER SUCESSS
HOUSTON,TEXAS
Summary
As a Customer Solutions Specialist with four years of comprehensive experience in both inside and outside sales environments. I have formulated strategies that simplify customer onboarding, increases retention and improve product utilization. Demonstrated ability to consistently exceed revenue quotas and portfolio growth through strategic planning and robust customer relationship management. Contributed nearly 1 million in revenue and maintained a satisfactory rating of 93%.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Customer Solutions Specialist
Verizon Wireless
01.2020 - 01.2022
- Increased SMB net activations by 25% for store location.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Spearheaded cross-functional initiatives that resolved complex issues and ensured timely resolution for clients.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
Customer Solutions Specialist
Verizon Wireless
09.2018 - 01.2020
- Established and maintained over 5000 customer profiles, with a keen focus on driving revenue and expansion in Small Business sectors.
- Created an educational program prototype for customer onboarding that increased store revenue for 2 locations by over 15% and improved time-value scores by 35%.
- Identified opportunities for upselling by leveraging promotions and benefits increasing contract renewals by over 48%.
- Increased client retention through personalized attention and proactive problem solving.
Education
Bachelor of Science -
Prairie View A & M University
Prairie View, TXSkills
- Customer Account Management
- Customer Relationship Management
- Sales Negotiation and Cross Selling
- Customer Retention, Value and Churn Prevention
- Customer Relationship Management SaaS
- Product Knowledge and Improvement
Accomplishments
- Palm Beach District Sales Rep of the Year 20219
- SMB Net Activations of year at 250% to quota 2019
- Women of Wireless Leadership Program 2018-2019
- 10 Times award Sales Rep of the month in Palm Beach District
- 'All Stars' award recipient of 2022 for exceeding quota
Certification
Sales Force Trailhead Certification
Additional Information
Fluent in Haitian Creole and French
Feeding Houston Homeless- Dedicated over 60 hours to feeding and cleaning the city of Houston
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureCareer advancementHealthcare benefitsStock Options / Equity / Profit SharingPaid time offInterests
COMMUNITY OUTREACH
Timeline
Customer Solutions Specialist
Verizon Wireless
01.2020 - 01.2022
Customer Solutions Specialist
Verizon Wireless
09.2018 - 01.2020
Bachelor of Science -
Prairie View A & M University
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