Summary
Overview
Work History
Education
Skills
Timeline
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Glenn E. Pena

New London,CT

Summary

To purse a change carrer with dedication and provide my efficiency to the fullest in a professional environment wherever i serve my duties that will discover the potential in me

Overview

3
3
years of professional experience

Work History

Shift Leader

Five Guys
03.2023 - Current
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Gathered, organized and input information into digital database.

Fry Cook

Applebee's Grill + Bar
12.2022 - 03.2023
  • Continuously updated knowledge of frying techniques, equipment, and best practices to optimize performance in the role.
  • Contributed to an inclusive work environment by fostering open communication among team members.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
  • Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.

Manager of Operations

Chipotle
05.2022 - 12.2022
  • Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.

Housekeeper and House Person

Niantic Motel
04.2022 - 10.2022
  • Dusted picture frames and wall hangings with cloth.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Polished fixtures to achieve professional shine and appearance.

Loading Trucks and Packing House Item

American Freight Furniture And Mattress
04.2021 - 10.2022
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Developed detailed process documentation for grading and packing tasks, ensuring all team members were well-versed in standard operating procedures.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Maintained a safe working environment for staff by enforcing strict adherence to safety guidelines and conducting regular inspections.

Line Cooker

Dennys Restaurant
11.2020 - 11.2021
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked well in a team setting, providing support and guidance.
  • Developed strong communication and organizational skills through working on group projects.
  • Organized and detail-oriented with a strong work ethic.

Education

Associate of Arts - Local International Gastronomy

Instituto De Banca Y Comercio - Bayamonesa
San Juan, PR
12.2016

Skills

  • Operations Management
  • Client Support
  • Employee Attendance Monitoring
  • Project restructuring

Timeline

Shift Leader

Five Guys
03.2023 - Current

Fry Cook

Applebee's Grill + Bar
12.2022 - 03.2023

Manager of Operations

Chipotle
05.2022 - 12.2022

Housekeeper and House Person

Niantic Motel
04.2022 - 10.2022

Loading Trucks and Packing House Item

American Freight Furniture And Mattress
04.2021 - 10.2022

Line Cooker

Dennys Restaurant
11.2020 - 11.2021

Associate of Arts - Local International Gastronomy

Instituto De Banca Y Comercio - Bayamonesa

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Glenn E. Pena