Glen’Netrice Tyler
Aubrey
Summary
Experienced with operating forklifts in fast-paced environments, ensuring smooth material handling and efficient operations. Delivers consistent performance by maintaining equipment and adhering to safety guidelines. Knowledge of warehouse management and logistics coordination.
Customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.
Overview
11
11
years of professional experience
Work History
Customer Service Advocate (WFH)
Toyota Brand Engagement Center
04.2024 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Give customers information regarding to any recalls or warranties on their vehicle.
- Entering sales for the dealership when guest make visits
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Warehouse Forklift Operator
Whitmor
02.2019 - 04.2024
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
Correctional Lieutenant
Louisiana State Penitentiary
02.2014 - 01.2019
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
- Completed daily work report sheets and delegated tasks to employees.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
- Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
Education
Associate Of Business Administration - Business
Copiah-Lincoln Community College
Natchez, MS12.2014
Skills
- Forklift Operation
- Order picking and processing
- Safety standards
- Production reporting
- Customer service
- Data Entry
- Computer Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Timeline
Customer Service Advocate (WFH)
Toyota Brand Engagement Center
04.2024 - Current
Warehouse Forklift Operator
Whitmor
02.2019 - 04.2024
Correctional Lieutenant
Louisiana State Penitentiary
02.2014 - 01.2019
Associate Of Business Administration - Business
Copiah-Lincoln Community College
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