Melissa Hale
Soddy,TN
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
18
18
years of professional experience
Work History
Customer Service Advocate
United Healthcare
Minneapolis, Minnesota
10.2022 - 02.2025
- Take inbound calls from members
- Assist members with billing issues, transportation, appointments
- Process member payment transactions
- Access and use different computer systems to process members requests -teams, Microsoft office, word, etc
- Meet performance metrics
- Completing out bound calls
- Verifying members coverage, benefits
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Processed customer account changes with proprietary software.
- Documented customer notes with CRM software to keep records accurate and current.
- Worked closely with other departments to ensure quality customer service delivery.
Material Handler
Mars Wrigley Confectionery
Chattanooga, TN
04.2016 - Current
- Utilized forklift to move inventory items.
- Logged unit quantities and entered data into inventory database.
- Managed warehouse receiving, storing and shipping.
Materials Handler
Propex Operating Company
Chattanooga, TN
10.2013 - 04.2016
- Operated equipment with focus on safety and efficiency.
- Loaded completed orders on pallets according to delivery numbers.
- Utilized forklift to move inventory items.
- Logged unit quantities and entered data into inventory database.
Machine Operator
Invista
Chattanooga, TN
03.2010 - 11.2012
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Lubricated parts and performed minor maintenance to improve machine function.
- Prepared machine for production processes by equipping with required tools and parts.
- Placed finished products on skids and wrapped and transported to warehouse with forklift.
- Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
- Monitored and observed production line to watch for pile-ups and jams.
Machine Operator
Shaw Floors
Trenton, GA
04.2007 - 03.2010
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
- Placed finished products on skids and wrapped and transported to warehouse with forklift.
- Verified production orders prior to starting set-up.
Education
SILVER - WORK KEYS
Chattanooga State Community College
Chattanooga, TN11.2012
GED -
Chattanooga State Community College
Chattanooga, TN10.1995
Skills
- Teamwork and Collaboration
- Paperwork Completion
- Customer Service
- Warehouse Safety
- Attention to Detail
- Forklift Operations
- Decision Making
- Problem-Solving
- Warehouse Operations
Timeline
Customer Service Advocate
United Healthcare
10.2022 - 02.2025
Material Handler
Mars Wrigley Confectionery
04.2016 - Current
Materials Handler
Propex Operating Company
10.2013 - 04.2016
Machine Operator
Invista
03.2010 - 11.2012
Machine Operator
Shaw Floors
04.2007 - 03.2010
SILVER - WORK KEYS
Chattanooga State Community College
GED -
Chattanooga State Community College