Glennisha Clayton-Ellis
Carrollton,Georgia
Summary
Experienced with delivering exceptional customer service to enhance guest satisfaction. Utilizes effective communication and problem-solving skills to address and resolve guest concerns. Known for strong team collaboration and adaptability to changing needs. Possesses strong problem-solving and communication skills valued in guest-focused environments.
Overview
9
9
years of professional experience
Work History
Guest Advocate
Target
Carrollton, GA
11.2024 - Current
- Delivered exceptional guest service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to create a welcoming environment for guests.
- Assisted in maintaining organized sales floor, ensuring product availability and visual appeal.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
RESIDENT ASSISTANT
UNIVERSITY OF WEST GEORGIA
01.2021 - 07.2024
- Fostered a welcoming atmosphere in the dorm by actively engaging with residents to ensure they felt seen and heard.
- Facilitated community-building events to enhance resident engagement and foster a supportive living environment.
- Assisted in conflict resolution between residents, promoting a harmonious and respectful community atmosphere.
- Developed and implemented educational programs addressing various student needs and interests.
CLARINET TECH
DOUGLAS COUNTY HIGH SCHOOL
07.2021 - 07.2021
- Guided the clarinet section in mastering rhythms, pitch, and tone, while correcting body position and marching technique during basics block.
- Assisted in the setup and breakdown of classroom technology for educational programs.
- Implemented safety protocols to maintain a secure learning environment for students and staff.
BIRTHDAY HOST
CHUCK. E CHEESE LLC
12.2019 - 03.2020
- Worked with children and adults, singing, dancing, and serving them to create a carefree, stress-free experience for every guest.
- Facilitated engaging birthday parties, ensuring a memorable experience for guests and families.
- Coordinated activities and games to promote guest interaction and enjoyment.
- Managed event timelines, ensuring smooth transitions between scheduled activities.
CAR HOP/SERVER
SONIC LLC.
06.2017 - 06.2017
- Used communication skills and a personable demeanor to take orders, deliver food, and make guests feel welcome at the establishment.
- Delivered high-quality food and beverages to customers while maintaining efficient service flow.
- Managed customer orders accurately, ensuring timely delivery and satisfaction with each visit.
Education
High School Diploma -
Douglas County High School
Douglasville05-2020
Bachelors Degree - Music, Music Education
University of West Georgia
Carrollton05-2024
Skills
- Interpersonal skills
- Communication excellence
- Conflict resolution
- Calm under pressure
- Customer service
- Workplace flexibility
- I am very flexible in the workplace
- Strong empathy
- Interpersonal skills
Timeline
Guest Advocate
Target
11.2024 - Current
CLARINET TECH
DOUGLAS COUNTY HIGH SCHOOL
07.2021 - 07.2021
RESIDENT ASSISTANT
UNIVERSITY OF WEST GEORGIA
01.2021 - 07.2024
BIRTHDAY HOST
CHUCK. E CHEESE LLC
12.2019 - 03.2020
CAR HOP/SERVER
SONIC LLC.
06.2017 - 06.2017
Bachelors Degree - Music, Music Education
University of West Georgia
High School Diploma -
Douglas County High School