Gleriannette Abrante
West Allis
Summary
I want to start by saying that my English is basic, but I have managed to defend myself, and I have been able to get to where I am today with all these experiences. When I don't understand something, I learn it and find a way for all of us to understand each other.
Dynamic assistant manager with expertise in customer service, team coordination, and conflict resolution. Proven ability to enhance daily operations and train staff for optimal performance. Detail-oriented assistant manager skilled in cash register operations and customer service. Experienced in training new team members and ensuring compliance with safety regulations to maintain high operational standards.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dollar Tree Stores
Milwaukee
11.2024 - Current
- Assisted customers with product inquiries and provided exceptional service experience.
- Managed cash register operations, including balancing cash drawers daily.
- Maintained clean and organized checkout areas to enhance customer flow.
- Trained new cashiers on register systems and customer service protocols effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted in managing daily operational tasks and team coordination.
- Supported staff training and development to enhance service quality.
- Handled customer inquiries and resolved issues in a timely manner.
- Participated in team meetings to contribute ideas for improving efficiency.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Received and organized merchandise on shelves according to store layout.
- Maintained cleanliness and orderliness in stock areas and aisles.
- Collaborated with team members to restock items during busy periods.
- Operated equipment for moving heavy items safely and efficiently.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Provided customer service by answering questions about product location, price and availability.
- Ensured that all products were labeled properly before stocking the shelves.
Receiving
Burlington Stores, Inc.
Milwaukee
08.2024 - 11.2024
- Work in a team
- Was unloading the truck
- Put labels in the clothes.
- I was stacking the clothes and other merchandise in the store
- I used to answer every customer's question
Seamstrees
Eder Flag Manufacturing Company
Oak Creek
01.2023 - 07.2024
- Operated sewing machines to construct flags and banners.
- Cut fabrics according to specifications for various designs.
- Collaborated with team members to ensure timely production schedules.
- Maintained sewing equipment and tools in good working condition.
- Assisted in training new staff on sewing techniques and processes.
- Inspected finished garments for quality assurance prior to packaging them for shipment.
Packer
Staffing Partners
Saint Francis
05.2023 - 01.2024
- Packaged products accurately for safe shipment to customers.
- Inspected packages for quality and compliance with standards.
- Maintained organized work area to promote safety and efficiency.
- Collaborated with team members to meet daily production goals.
- Followed detailed instructions for product specifications and labeling.
- Monitored inventory levels of packing supplies for timely restocking.
- Packed products in accordance with specified instructions.
- Labeled boxes, crates, and other containers accurately.
- Assembled customer orders from stock and packed items in boxes.
- Arranged items on pallets according to size and weight.
- Assembled cartons, crates, and containers to prepare for shipping.
kitchen
Burguer King
Oak Creek
08.2021 - 12.2021
- Completed day-to-day duties accurately and efficiently.
- Customer service
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
Education
High School Diploma -
Casimir Pulaski High School
Milwaukee, WI01-2021
Skills
- Customer service
- Cash register operations
- Team coordination
- Staff training
- Conflict resolution
- Inventory management
Languages
Spanish
Full Professional
English
Professional
Timeline
Assistant Manager
Dollar Tree Stores
11.2024 - Current
Receiving
Burlington Stores, Inc.
08.2024 - 11.2024
Packer
Staffing Partners
05.2023 - 01.2024
Seamstrees
Eder Flag Manufacturing Company
01.2023 - 07.2024
kitchen
Burguer King
08.2021 - 12.2021
High School Diploma -
Casimir Pulaski High School