Glib Osver
Charlotte,NC
Summary
Dedicated and customer-focused restaurant professional with 3+ years of experience in front-of-house roles including hosting, expediting, and serving. Recognized for delivering consistent, high-quality service, and earning positive reviews from guests and management. Strong knowledge of wine, beer, and liquor, skilled in POS systems, and experienced in creating welcoming dining experiences. Bilingual in Russian and English, with conversational knowledge of Spanish
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Server
Brixx Wood Fired Pizza
Fort Mill, South Carolina
07.2024 - Current
- Provided attentive service in a high-volume restaurant, working 35–40 hours weekly while managing multiple tables efficiently.
- Consistently received positive guest feedback, including mentions on Fort Mill Eats and verbal commendations to management.
- Delivered accurate recommendations with strong knowledge of wine, beer, and liquor.
- Proficient in POS systems, processing orders, and answering menu-related questions.
- Maintained strong customer relationships that encourage repeat business.
- Greeted customers, provided menus and answered questions about menu items.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Checked on guests during meals to ensure satisfaction with each course.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Resolved customer complaints in a polite manner according to company policy.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Provided exceptional service to high volume of daily customers.
Kitchen Expeditor
Brixx Wood Fired Pizza
Fort Mill, SC
07.2023 - 07.2024
- Acted as the link between kitchen staff and servers to ensure food quality, accuracy, and timely delivery.
- Maintained high standards for food presentation before reaching guests.
- Coordinated effectively with front- and back-of-house teams during peak dining hours.
- Supported smooth operations by organizing plates, monitoring order flow, and troubleshooting issues.
- Monitored food preparation times to ensure freshness of dishes served.
- Inspected finished plates for quality assurance purposes before serving them.
- Ensured all plates were properly garnished prior to being served.
Host
Brixx Wood Fired Pizza
Fort Mill, SC
04.2022 - 07.2023
- Greeted and seated guests, providing a welcoming and professional first impression.
- Managed seating rotations to maximize efficiency during busy shifts.
- Assisted servers and management by controlling guest flow and maintaining table turnover.
- Enhanced customer satisfaction by addressing guest needs quickly and courteously.
- Served as point-of-contact for resolving guest complaints or special requests.
- Managed dining room layout to maximize efficiency of staff members.
- Greeted guests upon arrival and provided them with menus.
- Assisted other departments when needed such as bussing tables or delivering food orders.
Education
Associate of Arts - Business
York Technical College
Rock Hill, SC 08.2024 - 08.2025
Skills
- Customer Service Excellence
- Food & Beverage Knowledge (wine, beer, liquor)
- POS Systems & Menu Expertise
- Team Collaboration & Communication
- Multilingual: Fluent in Russian & English, conversational Spanish
- Customer service
- Team collaboration
- Food safety standards
- Time management
- Conflict resolution
- Attention to detail
- Suggestive selling
- Guest seating
- Professional appearance
- Cash handling
- Ensuring customer satisfaction
- Upselling
Languages
Spanish
Professional
English
Native/ Bilingual
Russian
Native/ Bilingual
References
References available upon request.
Timeline
Associate of Arts - Business
York Technical College
08.2024 - 08.2025
Server
Brixx Wood Fired Pizza
07.2024 - Current
Kitchen Expeditor
Brixx Wood Fired Pizza
07.2023 - 07.2024
Host
Brixx Wood Fired Pizza
04.2022 - 07.2023