Glorethia Washington
Slaes
Germantown,MD
Summary
Dynamic retail professional with extensive experience at The Fragrance Outlet, excelling in team training and promotional strategies. Proven track record in enhancing customer service and optimizing inventory management. Skilled in cash handling and fostering a collaborative environment, driving sales growth and employee retention through effective mentorship and support.
Professional in retail management, equipped with expertise in overseeing store operations and enhancing customer experiences. History of effectively managing inventory, staff training, and operational efficiency. Known for fostering team collaboration and flexibility in dynamic retail environments, with strengths in leadership and organizational skills.
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Overview
6
6
years of professional experience
Work History
Key Holder Supervisor
The Fragrance Outlet
Clarksburg, MD
07.2023 - Current
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on product knowledge and customer service techniques.
- Managed inventory levels, performing regular stock audits to optimize availability.
- Assisted in implementing promotional displays to enhance store visibility and sales.
- Handled cash management duties, ensuring accuracy during transactions and deposits.
- Completed store opening and closing procedures.
Assistant Manager
Target
Germantown, MD
11.2019 - 06.2021
- Managed daily operations, ensuring compliance with company policies and procedures.
- Oversaw team performance, fostering a collaborative environment to achieve store objectives.
- Implemented training programs for new hires, enhancing onboarding experience and staff retention.
- Analyzed sales data to identify trends, informing strategic decisions for inventory management.
- Provided training and support to new sales representatives for effective onboarding.
- Developed strong client relationships for repeat business and increased referrals.
- Analyzed sales trends to identify opportunities for promotional activities and merchandising improvements.
Education
High School Diploma -
Bronx Community College
Bronx, NY06.2015
Skills
- Promotional strategies
- Store operations
- Employee scheduling
- Training and mentoring
- Team training and development
- Customer service
- Cash handling
- Team building
- Customer service management
- Loss prevention strategies
- Bank deposits
Timeline
Key Holder Supervisor
The Fragrance Outlet
07.2023 - Current
Assistant Manager
Target
11.2019 - 06.2021
High School Diploma -
Bronx Community College