Gloria Alleman
Pasadena,MD
Summary
Dedicated leader, server, & bartender with strong abilities in training new staff and managing restaurant operations. Known for effective complaint resolution and maintaining high service standards, aiming to drive operational success and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Manager
Bubba’s 33
Glen Burnie, Maryland
05.2025 - Current
- Supervised daily restaurant operations, ensuring high standards of service and cleanliness.
- Managed inventory levels, placing orders to maintain stock availability and freshness.
- Addressed customer complaints promptly, promoting a positive dining experience.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server/Bartender
Bubba’s 33
Glen Burnie, MD
07.2021 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Managed inventory levels of bar supplies to ensure adequate stock availability.
- Assisted in training new staff on food and drink preparation techniques.
Front Desk Receptionist
Hudson & Fouquet
Annapolis, MD
07.2024 - 06.2025
- Greeted and assisted visitors, ensuring a welcoming environment at Hudson & Fouquet.
- Scheduled appointments and maintained calendars for executives and team members effectively.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Tracked office supplies inventory levels, placed orders for replenishment, and monitored deliveries upon arrival.
Server
Ampersea
Baltimore, Maryland
03.2022 - 09.2023
- Provided attentive service to guests in a fast-paced dining environment.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
High School Diploma -
North County High School
Glen Burnie05-2021
Skills
- Inventory management
- Financial oversight
- Order processing
- Food safety compliance
- Staff supervision
- Staff training
- Staff development
- Customer complaint resolution
Timeline
Manager
Bubba’s 33
05.2025 - Current
Front Desk Receptionist
Hudson & Fouquet
07.2024 - 06.2025
Server
Ampersea
03.2022 - 09.2023
Server/Bartender
Bubba’s 33
07.2021 - Current
High School Diploma -
North County High School