Gloria Anaya
Morenas Mexican Cuisine LF
Riverside,CA
23
years of professional experience
Dynamic and results-driven professional with extensive experience at Farmer Boys, enhancing customer satisfaction through effective staff training and performance management. Proven ability to reduce food waste and improve profitability while ensuring compliance with health standards. Known for reliability and exceptional customer service skills, fostering a positive dining atmosphere.
Work History
Customer Service Cashier
2 Years 4 Months- Directed daily restaurant operations, balancing labor, food cost, and service standards.
- Oversaw hiring, training, and coaching to build accountable shift leadership.
- Monitored food safety, sanitation, and health code compliance across all stations.
- Managed inventory ordering, receiving, and waste control to support product availability.
- Implemented opening, closing, and cash handling procedures to protect operational accuracy.
- Coordinated drive-thru and front-of-house workflows to reduce service delays.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
General Manager of Food Service
20 Years 4 Months- Directed daily restaurant operations, balancing labor, food cost, and service standards.
- Oversaw hiring, training, and coaching to build accountable shift leadership.
- Monitored food safety, sanitation, and health code compliance across all stations.
- Managed inventory ordering, receiving, and waste control to support product availability.
- Implemented opening, closing, and cash handling procedures to protect operational accuracy.
- Coordinated drive-thru and front-of-house workflows to reduce service delays.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
Education
High School Diploma
Skills
Customer service
Customer satisfaction
Reliability and punctuality
Patience and composure
Timeline
Customer Service Cashier
Morenas Mexican Cuisine LF
04.2024 - 08.2026Read More
General Manager of Food Service
Farmer Boys
07.2003 - 11.2023Read More
Trident University International
High School Diploma
Read More