Gloria Baena
Alvarado,US
Summary
Cultivated high-performing teams through strategic leadership and project management, focusing on innovative sales strategies to boost overall performance.
Overview
13
13
years of professional experience
Work History
Sales Manager
Family Toyota Of Burleson
Burleson, TX
08.2025 - Current
- Led sales team to achieve monthly targets through effective strategy development and execution.
- Analyzed market trends to identify new opportunities for growth and customer engagement.
- Developed training programs to enhance team skills and improve overall performance.
- Established strong relationships with clients, resulting in increased customer satisfaction and loyalty.
- Collaborated with marketing team to create promotional campaigns that boosted vehicle sales.
- Managed inventory levels effectively, optimizing product availability while minimizing costs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Drove sales by developing multi-million dollar contract sales.
RETAIL SALES ASSOCIATE / SALES LEAD
Service Experts
Dallas, TX
04.2019 - 12.2024
- Lead a 13-member team, enhancing customer service and achieving sales targets.
- Boosted HVAC and furnace sales, impacting team and personal goals.
- Interviewed and onboarded new hires, fostering career growth.
- Monitored program success, managed inventory, and reported outcomes.
- Earned recognition for leadership and elevating team morale.
- Orchestrated cross-functional meetings to align sales strategies, fostering teamwork that resulted in exceeding quarterly sales targets.
- Developed and executed a new inventory management system, reducing stock discrepancies and improving order fulfillment times.
- Maintained accurate sales records and reporting procedures, ensuring compliance with corporate policies and facilitating data-driven decisions.
- Provided mentorship to new hires, fostering a positive team culture that encouraged professional growth and collaboration.
STORE MANAGER / CUSTOMER SERVICE REPRESENTATIVE
PLS Check Cashers
Dallas, TX
08.2014 - 02.2019
- Managed store operations, ensuring accurate daily reports and reconciliations.
- Provided efficient cash services, enhancing customer satisfaction and retention.
- Interviewed and trained new staff, maintaining high compliance standards.
- Built a loyal customer base through exceptional service and reliability.
- Recognized for outstanding customer service and client retention.
MARKETING ASSISTANT
Increst Solutions
Irving, TX
03.2013 - 08.2014
- Managed recruitment marketing, enhancing candidate engagement and onboarding efficiency.
- Boosted service visibility through strategic social media and B2B efforts.
- Streamlined job placements by aligning candidates with roles, improving satisfaction.
- Cultivated enduring client relationships, receiving commendations from stakeholders.
Education
Diploma -
New Heights High School
Fort Worth, TXSkills
- Team Leadership (Experienced)
- Sales Strategy (Expert)
- Recruiting (Experienced)
- Bilingual Communication (Expert)
- Microsoft Office (Expert)
- Store Operations (Expert)
- Project Management (Expert)
- HR Support (Skillful)
- Motivational skills
- Verbal and written communication
- Sales expertise
- Sales presentations
- Client relationship management
- Strategic planning
- Sales strategy development
- Positive and upbeat
- Direct sales
- Goal setting
- Account management
- New business development
LANGUAGES
English (Highly proficient)
Spanish (Proficient)
Timeline
Sales Manager
Family Toyota Of Burleson
08.2025 - Current
RETAIL SALES ASSOCIATE / SALES LEAD
Service Experts
04.2019 - 12.2024
STORE MANAGER / CUSTOMER SERVICE REPRESENTATIVE
PLS Check Cashers
08.2014 - 02.2019
MARKETING ASSISTANT
Increst Solutions
03.2013 - 08.2014
Diploma -
New Heights High School