Gloria Boakye
Mansfield,USA
Summary
Compassionate and dynamic professional with a strong background in both customer service and healthcare support. Experienced in call center operations, logistics coordination, and personal care assistance. Adept at active listening, conflict resolution, and relationship management, with a proven record of improving customer satisfaction and patient well-being. Dedicated to providing outstanding service in fast-paced environments, whether supporting clients, patients, or customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Setszy Logistics LLC
01.2025 - 05.2025
- Handled customer inquiries via phone, email, and live chat with a focus on satisfaction and retention.
- Provided timely delivery updates and order tracking for clients.
- Resolved complaints with empathy, increasing loyalty and repeat business.
- Collaborated with teams to improve returns and exchanges process.
- Trained new staff on policies and best practices, enhancing team performance.
- Maintained detailed records of customer interactions and follow-up actions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Call Center Representative
Royal Hope Logistics
08.2022 - 10.2024
- Assisted customers with inquiries, ensuring accurate information and positive experiences.
- Documented interactions using call center software to manage customer accounts.
- Responded promptly to concerns, ensuring quick resolutions.
- Delivered consistent high-quality service under pressure during peak hours.
- Collaborated with colleagues to improve call handling and overall service quality.
Home Health Aide (HHA)
Your Family Home Care
04.2020 - 07.2022
- Administered bedside or personal care and assisted with medication.
- Prepared and maintained progress records, reporting changes in client condition.
- Performed housekeeping duties including cooking, cleaning, and laundry.
Personal Care Assistant
Home Helpers
01.2019 - 03.2020
- Provided companionship, medication assistance, and personal care.
- Documented client care activities and condition changes.
- Supported daily living tasks including meal preparation and errands.
Adult Care Assistant
Various Roles
01.2016 - 01.2017
- Delivered personal care, housekeeping, and patient support in assisted living environments.
- Reported behavioral and physical changes to supervising staff.
Education
Bachelor of Arts - Integrated Rural Art & Industry
Kwame Nkrumah University of Science and Technology
01.2010
Senior High School Diploma - Visual Art
St. Monica’s Senior High School
01.2005
Skills
- Customer Service & Call Center Support
- Active Listening & Communication
- Conflict Resolution & Complaint Handling
- Caregiving & Personal Assistance
- Order Processing & Delivery Scheduling
- Shipping & Logistics Coordination
- Data Entry & Documentation
- Customer Relationship Management (CRM)
- Patient Care & Medication Assistance
- Record Preparation & Reporting
- Housekeeping & Meal Preparation
Certification
- Home Health Aide (HHA) Certification
- Computer Literacy Proficiency
Timeline
Customer Service Representative
Setszy Logistics LLC
01.2025 - 05.2025
Call Center Representative
Royal Hope Logistics
08.2022 - 10.2024
Home Health Aide (HHA)
Your Family Home Care
04.2020 - 07.2022
Personal Care Assistant
Home Helpers
01.2019 - 03.2020
Adult Care Assistant
Various Roles
01.2016 - 01.2017
Senior High School Diploma - Visual Art
St. Monica’s Senior High School
Bachelor of Arts - Integrated Rural Art & Industry
Kwame Nkrumah University of Science and Technology