Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gloria Brock

Portland,OR

Summary

Office manager with extensive experience at Unlimited Choices, specializing in staff supervision and training. Proficient in inventory control and report generation, leading to improved operational efficiency. Strong communication skills promote collaboration and enhance team productivity while ensuring adherence to office policies. Dedicated to providing exceptional administrative support and customer service.

Overview

39
39
years of professional experience

Work History

Office Manager

Unlimited Choices
Portland, OR
04.2020 - Current
  • Supervised staff to maximize productivity through effective task delegation.
  • Trained new hires on office policies and procedures to ensure compliance.
  • Monitored inventory levels, placing orders to maintain adequate stock.
  • Assisted in hiring processes to strengthen team capabilities.
  • Managed phone calls, emails, and mail routing for efficient communication.
  • Documented discussions by taking minutes during board meetings.
  • Maintained filing system for records and correspondence to improve accessibility.
  • Created reports for weekly staff meetings to facilitate informed decision-making.

Receptionist/Administrative Assistant

Portland Precision Manufacturing
Portland, OR
10.2006 - 03.2020
  • Processed bi-weekly payroll.
  • Performed accurate data entry across various systems for timely processing.
  • Managed distribution of incoming mail, couriers, faxes, and photocopying requests.
  • Prepared comprehensive welcome packages for new hires, and maintained employee files.
  • Greeted visitors, assisting and directing them to appropriate personnel.
  • Maintained organized reception area by arranging materials and furniture.
  • Monitored office supplies inventory, placing orders as needed for availability.
  • Assisted the office manager with accounts payable by creating packing slips and invoices for products produced and shipped.

Receptionist

Public Employees Retirement System of Oregon
Portland, OR
10.1995 - 03.2003
  • Provided outstanding customer service while interacting with internal and external clients.
  • Handled incoming mail distribution, courier services, faxes, and document photocopying.
  • Accurately entered data into various computer systems in a timely manner.
  • Monitored office supplies and ordered replacements when necessary.
  • Greeted visitors, ensured proper identification verification, and directed them appropriately.
  • Responded to inquiries from staff members about office operations promptly.
  • Managed multi-line phone system by answering calls and transferring them appropriately.
  • Delivered administrative support by organizing documents and assisting with special projects.

Billing Clerk

First Farwest Insurance
Portland, OR
06.1986 - 10.1990
  • Managed filing duties by sorting incoming mail, maintaining filing system, and organizing documents.
  • Verified billing data against client contracts, ensuring accurate invoicing.
  • Answered and directed calls, providing support to front office receptionist.
  • Assisted with various administrative tasks as needed.

Education

High School Diploma -

Woodrow Wilson High School
Portland, OR
06-1983

Skills

  • Office management and administration
  • Inventory control
  • Employee development and training
  • Document organization
  • Data entry
  • Customer service
  • Task delegation
  • Communication skills
  • Time management
  • Report generation
  • Vendor engagement
  • Clerical support
  • Mail handling
  • Staff management and supervision
  • Information protection
  • Staff hiring

References

References available upon request.

Timeline

Office Manager

Unlimited Choices
04.2020 - Current

Receptionist/Administrative Assistant

Portland Precision Manufacturing
10.2006 - 03.2020

Receptionist

Public Employees Retirement System of Oregon
10.1995 - 03.2003

Billing Clerk

First Farwest Insurance
06.1986 - 10.1990

High School Diploma -

Woodrow Wilson High School

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