Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Gloria Burgess

Enigma,Georgia

Summary

Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Motivated professional offering Diploma in [Business Management]. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Manager

Loves Travel Stop
Tifton, GA
03.2019 - 08.2023
  • Reinforced rules to promote superior employee performance.
  • Coached employees on interactions with customers to drive exceptional service.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Recommended opportunities for growth and advancement to motivate employees.

Housekeeper Supervisor

Townplace Suites Marriott
Estero, FL
01.2017 - 02.2019
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Delegated work to staff, setting priorities and goals.
  • Identified potential problems before they arise through proactive monitoring techniques.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Provided guidance on proper use of chemicals for cleaning purposes.

Line Leader

Sanderson Farms
Moultrie, GA
02.2014 - 01.2017
  • Provided guidance and instruction to employees on safety protocols and operating procedures.
  • Developed daily production plan and focused on stops reduction, loss elimination and operator coaching.
  • Checked product quality regularly and achieved superior reputation without need for rework.

Education

Associate of Arts - Business Management

Albany Technical College
Albany, GA
05-2024

High School Diploma -

Tift County High School
Tifton, GA
05-1992

Skills

  • Team Development
  • Mentoring and Coaching
  • Staff Training and Onboarding
  • Delegating Work
  • Cash Handling
  • Opening and Closing Procedures
  • Workplace Safety
  • Staff Motivation
  • Interpersonal Skills
  • Punctual and Reliable

Accomplishments

  • Hospitality Achievement Award

Certification

  • Supervisor/Management Specialists Certificate

Timeline

Shift Manager

Loves Travel Stop
03.2019 - 08.2023

Housekeeper Supervisor

Townplace Suites Marriott
01.2017 - 02.2019

Line Leader

Sanderson Farms
02.2014 - 01.2017

Associate of Arts - Business Management

Albany Technical College

High School Diploma -

Tift County High School

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Gloria Burgess