Gloria Carlin
Houston
Summary
Reliable Manager with proven track record of exceeding company expectations through strong ownership and initiative. Built productive working relationships while effectively managing team performance and customer service targets in fast-paced environments. Focused on maximizing productivity and optimizing procedures through collaboration and decisive leadership.
Overview
6
6
years of professional experience
Work History
Manager
Vape time
Houston
01.2023 - Current
- Oversaw daily operations and team performance in a busy vape retail environment.
- Managed inventory levels and coordinated product restocking to meet customer demand.
- Trained staff on product knowledge and customer service best practices.
- Developed marketing strategies to enhance brand visibility and drive sales growth.
- Ensured compliance with health regulations and safety protocols within the store.
Store Manager
Break Time Convenience Store
Houston
06.2020 - 10.2022
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Trained new cashiers on transaction handling procedures and customer issue resolution to enhance service quality
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Implemented upselling techniques that increased sales of promotional items and add-ons during peak hours
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies.
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Resolved customer complaints related to pricing errors and product issues, improving customer satisfaction.
Education
North Brook High School
Houston, TXSkills
- Sales management
- Inventory management
- Customer relationship management
- Compliance assurance
- Performance evaluations
- Team leadership
- Staff training
- Coaching and mentoring
- Effective communication
- Problem solving
- Decision-making
- Data analysis
- Safety procedures
- Brand management
- Work prioritization
- Customer service
Timeline
Manager
Vape time
01.2023 - Current
Store Manager
Break Time Convenience Store
06.2020 - 10.2022
North Brook High School