Gloria Castaneda
Apache Junction,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Talent Acquisition Coordinator
Aptive Environmental
03.2024 - Current
- Leveraged employee referrals, direct sourcing, Internet applications, and recruitment agencies to source candidates for positions.
- Conducted comprehensive interviews to assess candidate fit within the organization.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers.
Senior Fraud and Claims Operations Representative
Wells Fargo
08.2019 - 03.2023
- Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes over $5,000.00.
- Conducted investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties.
Financial Crimes Specialist III
Wells Fargo
06.2018 - 08.2019
- Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
- Conducted investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties.
Personal Banker
Wells Fargo
08.2017 - 12.2017
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Bank Teller
Wells Fargo
02.2016 - 09.2016
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
High School Scholastic Diploma -
Skyline High School
Mesa, AZ05.2014
Skills
- Customer service
- Financial Services
- Collaborative Teamwork
- Screening resumes
- Data-driven decision-making
- Bilingual in English and Spanish
References
- Shannon Sosa, Wells Fargo, (480) 351-1382
- Angelina Garcia, Wells Fargo, (480) 807-7000
- Lisa Wall, Wells Fargo, (480) 288-6906
- Heather Lans, Wells Fargo, (602) 339-3543
Timeline
Talent Acquisition Coordinator
Aptive Environmental
03.2024 - Current
Senior Fraud and Claims Operations Representative
Wells Fargo
08.2019 - 03.2023
Financial Crimes Specialist III
Wells Fargo
06.2018 - 08.2019
Personal Banker
Wells Fargo
08.2017 - 12.2017
Bank Teller
Wells Fargo
02.2016 - 09.2016
High School Scholastic Diploma -
Skyline High School