Gloria Childres
Pawtucket
Summary
Effective at setting up as many as 10-20 weekly procedures for 9 surgeons in a busy Breast Surgical Oncology practice. Well-versed in checking coverage, obtaining authorizations. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
17
17
years of professional experience
Work History
Surgical Scheduler Coordinator
Women And Infants Hospital
07.2007 - Current
- Checked patients in and out and collected payments.
- Educated patients about surgeries and provided treatment plan documentation.
- Coordinated with facilities to set up surgeries for [Number] [Surgeon type].
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Updated daily operating room calendars with accurate appointment schedules.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Prepared and processed patient referrals and transfer requests.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted with medical coding and billing tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Processed medical insurance claims and payments.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
High School Diploma -
Charles E. Shea High School
Pawtucket, RI06.1988
Skills
- Insurance Verification
- Medical Coding
- Patient Scheduling
- Office Administration
- Calendar Management
- HIPAA Compliance
- Patient coordination
- Educating patients
- Obtaining authorizations
- Data entry proficiency
- Checking in patients
- Patient Relations
- Facility coordinating
Timeline
Surgical Scheduler Coordinator
Women And Infants Hospital
07.2007 - Current
High School Diploma -
Charles E. Shea High School
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