Gloria Ciccarella
Angola,NY
Summary
Dedicated professional with strong customer service skills. Experienced in fast-paced environments, delivering exceptional support and resolving issues effectively.
Overview
10
10
years of professional experience
Work History
Serving Staff
Nick Charlap's Ice Cream
Buffalo, New York
07.2021 - Current
- Delivered exceptional customer service in a fast-paced ice cream shop.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of serving area and equipment.
- Assisted with inventory management and restocked supplies as needed.
- Handled customer inquiries and resolved issues promptly and professionally.
- Trained new staff on company policies and best serving practices.
Volunteer
Young Life
San Salvador, El Salvador
02.2024 - 02.2025
- Assisted with outreach programs to support local families in need.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Facilitated communication for people with limited language proficiency.
- Compiled technical, legal or medical terminology and information used in translations.
- Traveled with or guided tourists who speak another language to appreciate context and culture of foreign setting.
Volunteer
Our Lady of Pompeii Church
Buffalo, New York
03.2015 - 11.2024
- Promoted a welcoming environment by greeting visitors and answering inquiries.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
- Helped with prep, set up, and breakdown of community and public events.
Education
Bachelor of Science - Biology
John Carroll University
Cleveland, OH05-2028
High School Diploma -
Buffalo Academy of The Sacred Heart
Buffalo05-2024
International Baccalaureate Diploma -
Buffalo Academy of The Sacred Heart
Buffalo05-2024
Skills
- Customer service
- Team collaboration
- Effective communication
- Project management
- Inventory management
- Conflict resolution
- Public speaking
- Memory retention
Affiliations
- Student Council
- Class Officer
- State Officer of HOSA (Future Health Professionals)
- Lacrosse
Accomplishments
- National Honor Society
- Exceptional Service Completion
- New York State Regents Diploma with Advanced Designation
Languages
Spanish
Limited
References
References available upon request.
Timeline
Volunteer
Young Life
02.2024 - 02.2025
Serving Staff
Nick Charlap's Ice Cream
07.2021 - Current
Volunteer
Our Lady of Pompeii Church
03.2015 - 11.2024
Bachelor of Science - Biology
John Carroll University
High School Diploma -
Buffalo Academy of The Sacred Heart
International Baccalaureate Diploma -
Buffalo Academy of The Sacred Heart
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