Dedicated professional with strong customer service skills. Experienced in fast-paced environments, delivering exceptional support and resolving issues effectively.
Overview
10
10
years of professional experience
Work History
Serving Staff
Nick Charlap's Ice Cream
Buffalo, New York
07.2021 - Current
Delivered exceptional customer service in a fast-paced ice cream shop.
Operated cash register and processed customer transactions efficiently.
Maintained cleanliness and organization of serving area and equipment.
Assisted with inventory management and restocked supplies as needed.
Handled customer inquiries and resolved issues promptly and professionally.
Trained new staff on company policies and best serving practices.
Volunteer
Young Life
San Salvador, El Salvador
02.2024 - 02.2025
Assisted with outreach programs to support local families in need.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Facilitated communication for people with limited language proficiency.
Compiled technical, legal or medical terminology and information used in translations.
Traveled with or guided tourists who speak another language to appreciate context and culture of foreign setting.
Volunteer
Our Lady of Pompeii Church
Buffalo, New York
03.2015 - 11.2024
Promoted a welcoming environment by greeting visitors and answering inquiries.
Followed directions from supervisors and completed tasks within appropriate timeframe.
Collaborated with other volunteers to create a positive work environment.
Helped with prep, set up, and breakdown of community and public events.
Education
Bachelor of Science - Biology
John Carroll University
Cleveland, OH
05-2028
High School Diploma -
Buffalo Academy of The Sacred Heart
Buffalo
05-2024
International Baccalaureate Diploma -
Buffalo Academy of The Sacred Heart
Buffalo
05-2024
Skills
Customer service
Team collaboration
Effective communication
Project management
Inventory management
Conflict resolution
Public speaking
Memory retention
Affiliations
Student Council
Class Officer
State Officer of HOSA (Future Health Professionals)
Lacrosse
Accomplishments
National Honor Society
Exceptional Service Completion
New York State Regents Diploma with Advanced Designation
<ul><li>Planned work rotations among the front of house staff ensuring the service meets its full potential</li><li>Trained and mentored new incoming bartenders, improving team efficiency and service quality</li><li>Established and maintained relationships with guests by providing exceptional service in a fast-paced environment serving on average 125 guests per night</li><li>Maintained accurate cash handling and balanced registers at the beginning and end of each shift</li><li>Created seasonal cocktail specials, increasing bar sales by 10%</li><li>Ensured staff and I were compliant with state alcohol laws and company policy</li></ul> at Hillside Fine Grill<ul><li>Planned work rotations among the front of house staff ensuring the service meets its full potential</li><li>Trained and mentored new incoming bartenders, improving team efficiency and service quality</li><li>Established and maintained relationships with guests by providing exceptional service in a fast-paced environment serving on average 125 guests per night</li><li>Maintained accurate cash handling and balanced registers at the beginning and end of each shift</li><li>Created seasonal cocktail specials, increasing bar sales by 10%</li><li>Ensured staff and I were compliant with state alcohol laws and company policy</li></ul> at Hillside Fine Grill