Paige Martin
East Lansing,MI
Summary
Experience in customer-service through serving and cashier jobs. Upbeat and friendly with excellent team collaboration, problem solving, and time management skills. Good under pressure and always willing to help.
Overview
3
3
years of professional experience
Work History
Serving Staff
Olive Garden Restaurant
11.2021 - 01.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to increased daily sales with effective upselling techniques and menu knowledge.
- Handled guest complaints professionally and promptly, ensuring a satisfactory resolution for all parties involved.
- Managed multiple tasks simultaneously while remaining calm under pressure, delivering an enjoyable dining experience for guests even during peak hours.
Busser
Olive Garden Restaurant
11.2021 - 01.2024
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
Business Management Intern
Der Markd At Marklin
08.2023 - 11.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Learned problem-solving skills when left to apply my knowledge to tasks
- Learned what it takes to run a small business (marketing and behind the scenes).
Cashier/Customer Service Representative
Market Basket
11.2020 - 08.2021
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
BBA - Marketing Management And Research
Michigan State University
East Lansing, MI05.2027
High School Diploma -
Hopkinton High School
Contoocook, NH06.2023
Skills
- Customer service
- Problem Solving
- Multitasking
- Teamwork
- Excellent communication
- Punctuality
Timeline
Business Management Intern
Der Markd At Marklin
08.2023 - 11.2023
Serving Staff
Olive Garden Restaurant
11.2021 - 01.2024
Busser
Olive Garden Restaurant
11.2021 - 01.2024
Cashier/Customer Service Representative
Market Basket
11.2020 - 08.2021
BBA - Marketing Management And Research
Michigan State University
High School Diploma -
Hopkinton High School
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