Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Gloria Cruz

Des Moines,IA

Summary

Reliable and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

Infinite Resources
11.2023 - 03.2024
  • Increased sales revenue by building strong relationships with customers and recommending appropriate products based on their needs.
  • Managed approximately 48 activities including outbound calls, emails and client visits per day.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Participated in team meetings and training sessions regularly for continuous professional development.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.

Customer Service Associate

Hy-Vee
04.2022 - 12.2023
    • Educated customers about billing, payment processing and support policies and procedures.
    • Managed over 50 customer calls per day
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Cash Accountant

Hy-Vee
04.2022 - 12.2023
  • Improved cash management by implementing efficient reconciliation processes and policies.
  • Streamlined accounting operations for increased accuracy in financial reporting.
  • Maintained accurate records of all financial transactions, ensuring timely reporting to management.
  • Collaborated with internal departments to resolve any discrepancies or issues related to cash accounts.

Retail Worker

RedLight Boutique
08.2023 - Current
  • Delivered exceptional customer service with friendly demeanor, resulting in increased repeat business.
  • Collaborated with team members to execute store promotions and sales events, driving revenue growth.
  • Maintained a clean and organized sales floor, enhancing overall shopping experience for customers.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to RedLight Boutique.
  • Assisted in store layout redesigns, contributing to a more intuitive shopping experience and increased customer dwell time.

Bottle Server

Platform
01.2024 - Current
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Collaborated with bartenders and managers to ensure timely delivery of orders.
  • Ensured compliance with all alcohol handling laws, contributing to a safe environment for patrons.
  • Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
  • Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.

Education

High School Diploma -

Hoover High School
Des Moines, IA
08.2021

Skills

    • Product Sales
    • Relationship Building
    • Professional Appearance
    • Upselling abilities
    • Multitasking
    • Promotional Events
      • Product presentation
      • Safe Serving Practices
      • POS system knowledge
      • Exceptional Customer Service
      • Money Handling
      • Teamwork and Collaboration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
ASL
Elementary

Certification

  • Sales Associate Training - 3/mo
  • Bilingual College Class - 1/yr

Timeline

Bottle Server

Platform
01.2024 - Current

Sales Associate

Infinite Resources
11.2023 - 03.2024

Retail Worker

RedLight Boutique
08.2023 - Current

Customer Service Associate

Hy-Vee
04.2022 - 12.2023

Cash Accountant

Hy-Vee
04.2022 - 12.2023

High School Diploma -

Hoover High School

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Gloria Cruz