Gloria Darnell
Cahokia,Illinois
Summary
Accomplished District Manager who excels at sales, employee development, and operations for multiple stores within the region.
Overview
17
17
years of professional experience
Work History
Csr
HGS
11.2019
- Communicate with customers through inbound calls by following an established call flow, asking the right questions to determine the nature of the customer's need
- Identify customer needs through active listening to solve problems, review new products and promotions and help customers navigate the value of the services provided
- Take a consultative approach with customers by connecting their unique needs to products and services that make their life easier
- Use multiple computer systems to research products, services, and price points that meet the needs of the customer
- Document customer needs, interactions, and outcomes in the appropriate tool or system
- Provide peace of mind to customers by championing all banking and financial compliance practices
- Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction, and speed of service
- Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicator.
District Manager
Rally’s
12.2011 - 08.2018
- Coordinated with other district managers to actualize strategies to improve performance and grow circulation volumes and sales
- Optimized in-store merchandising, brand presentation and inventory availability and focus
- Created various selling and merchandising programs impacting bottom line performance
- Hired and led 7 General Managers and had around 128 workers in my district for the organization
- Generated close to $7 Million in annual sales
- Modeled best practices for sales and customer service
- Built positive and productive relationships with store and field leadership
- Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service
- Trained, coached and mentored staff to ensure smooth adoption of compliance policies
- Supported regulatory compliance by overseeing all audits to ensure adherence to protocol.
General Manager
Wendy’s International Inc.
04.2001 - 07.2010
- Drove organizational goals by effectively and efficiently identifying and solving complex strategy problems
- Managed all merchandising, replenishment and inventory decisions to drive growth
- Enhanced employee development process as well as implemented and trained more than 400 employees
- Developed and rolled out new policies
- Maintained project quality with a hands-on management style
- Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service.
Education
Southwestern Illinois College Coursework -
Belleville
BellevilleScience & Technology Coursework -
Temple University
Philadelphia, PA01.2018
Skills
- Operations Management
- Budgeting
- Staff Management
- Business Planning
- Customer Service
- Marketing
- Leadership
- Employee Training & Development
- Sales
Timeline
Csr
HGS
11.2019
District Manager
Rally’s
12.2011 - 08.2018
General Manager
Wendy’s International Inc.
04.2001 - 07.2010
Southwestern Illinois College Coursework -
Belleville
Science & Technology Coursework -
Temple University