GLORIA DARNELL

• Communicate with customers through inbound calls by following an established call flow, asking the right questions to determine the nature of the customer's need
• Identify customer needs through active listening to solve problems, review new products and promotions and help customers navigate the value of the services provided
• Take a consultative approach with customers by connecting their unique needs to products and services that make their life easier
• Use multiple computer systems to research products, services, and price points that meet the needs of the customer
• Document customer needs, interactions, and outcomes in the appropriate tool or system
• Provide peace of mind to customers by championing all banking and financial compliance practices
• Creating a 'WOW' factor in every interaction through exceptional communication skills, taking ownership of the interaction, and speed of service
• Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicator

Office Manager – Responsibilities

• Oversee daily office operations including suite walkthroughs, safety checks, and facility upkeep to ensure a clean, organized, and compliant work environment.
• Conduct routine building safety inspections (quarterly/monthly), maintain documentation, and complete walkthrough logs in accordance with internal compliance procedures.
• Perform monthly fire extinguisher inspections across multiple building locations, ensuring compliance by checking gauges, documenting results, and coordinating service with Cintas when needed.
• Manage office supply procurement through approved vendors (Amazon, Staples, Office Essential), ensuring timely ordering, inventory tracking, and next-day delivery fulfillment.
• Operate and maintain postage and mailing systems, including fund management, rate selection, and supply ordering through Bowman’s Solutions/Quadient systems.
• Coordinate incoming and outgoing mail distribution, ensuring accurate routing for executive leadership, HR, finance, and external agencies while maintaining confidentiality and timeliness.
• Serve as primary liaison for building management and maintenance requests, submitting service tickets and coordinating repairs through property management platforms and vendors.
• Maintain vendor relationships and coordinate services for copiers, shredding, carpet cleaning, and facility support, ensuring uninterrupted office operations.
• Support HR and finance departments by routing sensitive documents such as invoices, unemployment claims, employment records, and tax-related correspondence.
• Maintain office organization standards through daily walkthrough checklists, ensuring kitchens, bathrooms, and common areas remain fully stocked, clean, and presentable.
• Assist executive and administrative teams with ad hoc projects, scheduling support tasks, and maintaining operational workflow continuity.
• Ensure compliance with internal policies, safety procedures, and training requirements by completing required system logins, policy reviews, and documentation updates.
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Office Manager – Responsibilities

• Oversee daily office operations including suite walkthroughs, safety checks, and facility upkeep to ensure a clean, organized, and compliant work environment.
• Conduct routine building safety inspections (quarterly/monthly), maintain documentation, and complete walkthrough logs in accordance with internal compliance procedures.
• Perform monthly fire extinguisher inspections across multiple building locations, ensuring compliance by checking gauges, documenting results, and coordinating service with Cintas when needed.
• Manage office supply procurement through approved vendors (Amazon, Staples, Office Essential), ensuring timely ordering, inventory tracking, and next-day delivery fulfillment.
• Operate and maintain postage and mailing systems, including fund management, rate selection, and supply ordering through Bowman’s Solutions/Quadient systems.
• Coordinate incoming and outgoing mail distribution, ensuring accurate routing for executive leadership, HR, finance, and external agencies while maintaining confidentiality and timeliness.
• Serve as primary liaison for building management and maintenance requests, submitting service tickets and coordinating repairs through property management platforms and vendors.
• Maintain vendor relationships and coordinate services for copiers, shredding, carpet cleaning, and facility support, ensuring uninterrupted office operations.
• Support HR and finance departments by routing sensitive documents such as invoices, unemployment claims, employment records, and tax-related correspondence.
• Maintain office organization standards through daily walkthrough checklists, ensuring kitchens, bathrooms, and common areas remain fully stocked, clean, and presentable.
• Assist executive and administrative teams with ad hoc projects, scheduling support tasks, and maintaining operational workflow continuity.
• Ensure compliance with internal policies, safety procedures, and training requirements by completing required system logins, policy reviews, and documentation updates.
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• Coordinated with other district managers to actualize strategies to improve performance and grow circulation volumes and sales
• Optimized in-store merchandising, brand presentation and inventory availability and focus
• Created various selling and merchandising programs impacting bottom line performance
• Hired and led 7 General Managers and had around 128 workers in my district for the organization
• Generated close to $7 Million in annual sales
• Modeled best practices for sales and customer service
• Built positive and productive relationships with store and field
• Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service
• Trained, coached and mentored staff to ensure smooth adoption of compliance policies
• Supported regulatory compliance by overseeing all audits to ensure adherence to protocol

• Drove organizational goals by effectively and efficiently identifying and solving complex strategy problems
• Managed all merchandising, replenishment and inventory decisions to drive growth
• Enhanced employee development process as well as implemented and trained more than 400 employees
• Developed and rolled out new policies
• Maintained project quality with a hands-on management style
• Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service