GLORIA DARNELL
Executive Assistant
Cahokia,IL
Summary
Dynamic and highly organized professional with 20+ years of progressive leadership experience spanning executive support, office management, district operations, and customer service. Proven track record managing complex schedules, supervising cross-functional teams, and driving operational excellence in fast-paced environments. Adept at supporting senior leadership, coordinating high-priority projects, and building positive relationships at all levels of an organization. Seeking to leverage a broad skill set in a senior executive assistant or office management role.
Overview
25
25
years of professional experience
Education
General Coursework - undefined
Southwestern Illinois College
Science & Technology Coursework - undefined
Temple University
01.2018
Work History
Executive Assistant
Behavioral Health Response
03.2026 - Current
- Provide high-level administrative support to senior leadership, managing complex calendars, travel arrangements, and executive correspondence
- Prepare, proofread, and distribute confidential reports, presentations, memos, and board-level documents
- Serve as primary liaison between executives and internal/external stakeholders, ensuring seamless communication and follow-through
- Coordinate and facilitate executive meetings, including preparing agendas, recording minutes, and tracking action items to completion
- Manage sensitive and confidential information with the utmost discretion in a behavioral health environment
- Anticipate executive needs, proactively resolving scheduling conflicts and operational bottlenecks
- Support compliance and regulatory documentation, ensuring all records are accurate and up to date
- Collaborate cross-functionally with clinical, administrative, and HR teams to streamline office operations
Office Manager
Behavioral Health Response
02.2025 - 03.2026
- Oversaw day-to-day office operations, ensuring a productive, organized, and welcoming environment for staff and clients
- Managed vendor relationships, supply procurement, and facilities coordination to maintain operational efficiency
- Supervised and onboarded administrative support staff, providing training and performance guidance
- Implemented and maintained filing systems, databases, and office procedures aligned with HIPAA and organizational policies
- Handled scheduling, correspondence, and front-office coordination for a multi-department behavioral health practice
- Monitored office budgets, processed invoices, and prepared expense reports for leadership review
- Served as first point of contact for patients, families, and referral partners, delivering compassionate and professional service
Customer Service Representative
HGS
11.2019 - 01.2025
- Managed high-volume inbound customer inquiries using established call flows, resolving issues with accuracy and empathy
- Applied consultative listening techniques to connect customers with appropriate products and services
- Championed banking and financial compliance practices, ensuring full regulatory adherence in every interaction
- Utilized multiple CRM and internal systems to document outcomes, track resolutions, and maintain accurate records
- Consistently met and exceeded key performance indicators through regular coaching and self-driven improvement
District Manager
Rally's
12.2011 - 08.2018
- Oversaw a district of 7 General Managers and approximately 128 employees across multiple locations, generating close to $7M in annual sales
- Partnered with fellow district managers to develop and execute regional strategies, improving performance and growing sales volumes
- Optimized in-store merchandising, inventory availability, and brand presentation to drive bottom-line results
- Designed and implemented selling and merchandising programs that meaningfully impacted profitability
- Led all staffing, training, and development initiatives, modeling best practices in customer service and operations
- Ensured food safety, sanitation compliance, and adherence to operational audits across all locations
- Built strong relationships with store-level and field leadership to cultivate a high-performance culture
General Manager
Wendy's International Inc.
04.2001 - 07.2010
- Directed all facets of store operations including staffing, scheduling, inventory, merchandising, and customer experience
- Recruited, hired, and developed a team of 400+ employees, implementing training programs focused on service excellence and compliance
- Drove organizational performance by identifying and resolving complex operational challenges with a hands-on leadership style
- Maintained product quality and brand standards while rolling out new corporate policies and procedures
Skills
- Executive Support
- Office Management
- Calendar & Schedule Management
- Travel Coordination
- Confidential Records Management
- Meeting & Event Planning
- Staff Supervision & Training
- Budget & Expense Reporting
- Operations Management
- Business Planning
- Customer & Client Relations
- Leadership & Team Development
- Sales Strategy
- Marketing Coordination
- Vendor & Stakeholder Relations
- Microsoft Office Suite
Timeline
Executive Assistant
Behavioral Health Response
03.2026 - Current
Office Manager
Behavioral Health Response
02.2025 - 03.2026
Customer Service Representative
HGS
11.2019 - 01.2025
District Manager
Rally's
12.2011 - 08.2018
General Manager
Wendy's International Inc.
04.2001 - 07.2010
General Coursework - undefined
Southwestern Illinois College
Science & Technology Coursework - undefined
Temple University