GLORIA DUNLAP
Dallas,TX
Summary
Counter Manager with proven track record in retail environments, excelling in sales performance and customer satisfaction. Expertise in product knowledge, inventory management, and team leadership. Recognized for developing effective sales strategies and fostering strong customer relationships. Committed to driving results and enhancing shopping experiences through dedicated management and innovative concepts.
Overview
11
11
years of professional experience
Work History
FLIGHT ATTENDANT
ENVOY INC
Irving, TX
02.2023 - Current
- Delivered exceptional customer service by greeting passengers and explaining procedures and services.
- Maintained emergency equipment, ensuring fire extinguishers and oxygen systems remained operational.
- Demonstrated use of safety equipment to assist passengers during emergencies, guiding them to exits.
- Prepared aircraft for takeoff and landing by securing luggage and verifying regulatory compliance.
- Conducted regular cabin checks throughout flights to serve refreshments and address passenger needs.
- Compiled detailed post-flight reports documenting passenger counts, sales, inventories, and incidents.
- Assisted passengers with boarding procedures, ensuring comfort in seating arrangements.
- Collaborated with crew members to foster a positive cabin environment.
BEAUTY COUNTER MANAGER
MACY’S
Palm Beach Gardens, FL
06.2021 - 02.2023
- Developed and maintained a productive team through hiring, training, and professional development initiatives.
- Achieved sales goals set by management and General Manager consistently.
- Acquired comprehensive product knowledge to suggest improvements and new product ideas.
- Assisted Branch Manager and Manager of Counters with effective Human Resource Planning.
- Managed RTVs and damages regularly with authorization from Management.
- Addressed performance challenges promptly per Company policy, reporting findings to the Manager.
- Recognized contributions of BAs/Consultants, documenting successes for Manager's review.
- Managed daily operations of cosmetics department, ensuring product availability.
- Trained and mentored new staff on customer service standards and product knowledge.
- Conducted inventory management, tracking stock levels and ordering supplies when needed.
- Organized promotional events to engage customers and boost sales in the department.
- Collaborated with team members to maintain a clean and organized sales area.
BEAUTY ADVISOR
BELK (Lancome)
Savannah, GA
06.2018 - 02.2021
- Advised customers on product selection based on skin type and face shape.
- Maintained up-to-date knowledge of product ranges, fragrances, and colors.
- Provided facials and makeup applications to enhance customer experience.
- Displayed and organized cosmetics on counters; restocked inventory as needed.
- Monitored stock levels and placed reorder requests to ensure availability.
- Recorded sales data to track targets and evaluate incentives.
- Created personalized service through meticulous customer record management.
- Processed payments in cash, cheque, and credit card formats efficiently.
- Maintained knowledge of current beauty trends and product launches.
- Trained new team members on product knowledge and customer engagement.
RETAIL SALES ASSOCIATE
INGLOT COSMETICS
Lagos, Lagos
08.2014 - 08.2016
- Comprehensive knowledge of sales techniques and best business practices.
- Providing insights into consumer behavior.
- Able to work in fast paced environment.
- Maintaining high visibility and energy levels on the shop floor.
- Extensive sales software knowledge.
- Ability to sit, stand and walk around for long periods of time.
- Ability to interact effectively at all levels of an organization.
- Can easily make connections with various kinds of people.
- Always Displaying a professional and unbiased manner.
- Can bend, twist, and stand to perform job functions.
- Able to adapt to immediate or unforeseen challenges.
- Detail orientated and consistently accurate.
Education
Career Diploma - Retail Management
Penn Foster College
Scottsdale, AZ08.2022
High School Diploma -
Nodos International
Lagos, Nigeria06.2021
Bachelor of Science - Chemistry
Univeristy of Ado-Ekiti
Ado-Ekiti, Nigeria02.2011
Skills
- Customer relationship management
- Customer service
- Order fulfillment
- CPR and first aid
- Professional makeup artistry
- Retail sales expertise
- Computer proficiency
Timeline
FLIGHT ATTENDANT
ENVOY INC
02.2023 - Current
BEAUTY COUNTER MANAGER
MACY’S
06.2021 - 02.2023
BEAUTY ADVISOR
BELK (Lancome)
06.2018 - 02.2021
RETAIL SALES ASSOCIATE
INGLOT COSMETICS
08.2014 - 08.2016
Career Diploma - Retail Management
Penn Foster College
High School Diploma -
Nodos International
Bachelor of Science - Chemistry
Univeristy of Ado-Ekiti