Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

GLORIA E CRUZ

Scranton,PA

Summary

Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Representative

Exceller Inc
05.2025 - 08.2025
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Contributed to event marketing, sales and brand promotion.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.

Overnight Stock Associate

Walmart
03.2023 - 05.2025
  • Maintained clean and organized store to avoid hazards and contaminants.
  • Replenished out-of-stock items on sales floor, staged overstock and rotated product to prevent spoilage.
  • Interpreted packing lists, pick lists and planograms to properly stock and merchandise products.
  • Help assist team leads and coworkers pick up heavy items
  • Removed cardboard and pallets and replaced overstock to keep sales floor and stockroom organized and tidy.
  • Assisted customers in locating products, managing heavy items and reaching high-level merchandise.
  • Examined merchandise to determine correct tags and labels used.
  • Noted damaged products or discrepancies between physical counts and inventory records.
  • Assisted in training new Overnight Stock Associates on proper procedures, ensuring consistent performance across the team.
  • Demonstrated adaptability by taking on additional tasks or responsibilities as needed to support overall store operations during overnight shifts.
  • Maintained a high level of product knowledge, enabling efficient stocking practices and accurate assistance to customers when needed.

warehouse associate

Bookstore warehouse
11.2024 - 01.2025
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 60 pounds.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Completed regular cycle counts to maintain accurate inventory records.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Strapped items down over protective padding to secure throughout transportation.
  • Moved furniture and boxes using utility dolly and truck ramp.

Fast Food Crew Member

Burger King
05.2022 - 09.2022
  • Participated in set-up, opening and closing procedures.
  • Persuaded customers to try food from special menu.
  • Collected and disposed of trash in adherence to set regulations and standards.
  • Prepared and served cold and hot beverages.
  • Wrapped and bagged customer orders for take-out service.
  • Distributed completed food to serving team for delivery to customers.
  • Complied with food safety and sanitation regulations for [Type] establishment.
  • Satisfied customers with fast, friendly and knowledgeable service.
  • Protected customers from cross-contamination and infection risks with regular sanitizing.

Education

High School -

West Scranton High School
Scranton, Pennsylvania
06.2022

Sterile Processing -

Penn Foster Career School
Scranton, PA
11-2024

Medical Assistant -

Penn Foster Career School
Scranton, PA
09-2025

Skills

  • Inventory Counts
  • Equipment Operation
  • Shipment Unloading
  • Stock Rotation
  • Attention to Detail
  • Production Documentation
  • Time Management
  • Stocking and Replenishing
  • Decision-Making
  • Spreadsheet management
  • Microsoft office proficiency
  • Microsoft Excel

Certification

CPR certified

BLS certified

caregiver certified

Timeline

Sales Representative

Exceller Inc
05.2025 - 08.2025

warehouse associate

Bookstore warehouse
11.2024 - 01.2025

Overnight Stock Associate

Walmart
03.2023 - 05.2025

Fast Food Crew Member

Burger King
05.2022 - 09.2022

High School -

West Scranton High School

Sterile Processing -

Penn Foster Career School

Medical Assistant -

Penn Foster Career School

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GLORIA E CRUZ