Gloria Fly
Lenexa,KS
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and eager to contribute to a dynamic team and support organizational goals. Driven by a passion for continuous learning and successfully navigating change.
Overview
22
22
years of professional experience
Work History
Specialist, USET
AIG
Lenexa, KS
05.2023 - Current
- In depth understanding of coverages and program structures.
- Excellent attention to detail to ensure accuracy on policy issuance.
- Approve draft policies for issuance.
- Create Loss Run reports with appropriate valuation date.
- Generate reports with compliance results.
- Presentations to three different underwriting groups each week to discuss policies and create an action plan to keep issuance within Service Legal Agreements.
- Process all endorsements for the insured's policy.
- Maintain a tracker with weekly reports from other underwriting support staff.
Sr. Underwriter Associate International Business
Swiss Re
Kansas City, MO
08.2022 - 05.2023
- Created International Business deals in system with Producing Office and Local Office financials, premiums, and taxes.
- Collaborate with international counterparts to bring deal process to Final status.
- Bi-weekly presentations for the International Program Manager on the status of business deals.
- Created excel report that was referred to for the bi-weekly meetings.
Underwriter Associate
Swiss Re
Kansas City, MO
01.2018 - 08.2022
- Maintain policy files per standard operating procedure.
- Working within time guidelines for policy issuance and endorsement issuance.
- Supported six underwriters and for three months supported nine underwriters until a new hire was found.
- Worked with Accounting to ensure all premiums received were accurate in system.
- Trained new hires to all systems and procedures.
- Subject Matter Expert for all systems.
Claims Analyst
Unified Life Ins.
Overland Park, KS
11.2016 - 01.2018
- Review medical billings and process per policy guidelines.
- Determine if surgical procedures are considered pre-existing and process payments.
- Review policy certificates for coverage of insurance to adjudicate claims.
Global Accident & Health Claims Examiner II
AIG
Lenexa, KS
01.2008 - 03.2016
- Manage the eligibility, coverage investigation and payment for Bodily Injury and Sickness claims. Area of expertise included Weekly Accident Indemnity Claims, Temporary Total Disability Clams, Indemnity Benefit Claims and Medical Payments.
- Communicate orally and in writing with policyholders, providers, broker and attorneys.
- Department expert for ERISA policies and procedures for pro-rata 50/50 split with insurance companies dependent on circuit decisions.
- Determine Subrogation and Fraud Potential.
Service Coordinator
AIG
Lenexa, KS
01.2006 - 01.2008
- Responsible for servicing Workers' Compensation and Casualty policies.
- Coordinating and conducting File Reviews for Core accounts.
- Review Loss Run info reports and refer insureds to Risk Management as needed. Referral to Nurse Case Manager for Workers' Compensation claims as needed.
- Account liaison between insured, underwriters and adjusters.
- Worked with underwriters to create Special Account Instructions.
- Determine Self Insured Retention level to limit the risk for Workers' Compensation insureds.
Claims Set Up Technician
AIG
Lenexa, KS
01.2003 - 01.2006
- Loss notice & assignment; verify and determine applicable policy coverage
- Determining commercial property/casualty, general liability coverage, and Workers' Compensation
- Working within time sensitive deadlines for Performance Guaranteed accounts
- Training new hires on system and business procedures of position.
Education
Washington High School
Kansas City, KSSkills
- Excellent interpersonal and verbal communication skills
- Proficient in Microsoft, Excel
- Documentation Management
- Database Maintenance
- Time management abilities
- Excellent organizational skills in a diary driven environment
- Multitasking Abilities
- Presentation Preparation
Timeline
Specialist, USET
AIG
05.2023 - Current
Sr. Underwriter Associate International Business
Swiss Re
08.2022 - 05.2023
Underwriter Associate
Swiss Re
01.2018 - 08.2022
Claims Analyst
Unified Life Ins.
11.2016 - 01.2018
Global Accident & Health Claims Examiner II
AIG
01.2008 - 03.2016
Service Coordinator
AIG
01.2006 - 01.2008
Claims Set Up Technician
AIG
01.2003 - 01.2006
Washington High School
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