Gloria Frakes

Oversees the administration of office functions. Manages high
volume reception area, fielding communications from internal and external customers triaging requests to correct conclusion. Acts as liaison between different departments of OAG to assist
in inquiries and address problems and concerns.
Interprets office procedures, complaint processes, assists the public by communicating processes in detail. Evaluates consumer and constituent concerns or complaints and determines appropriate referral for resolution. Schedules meetings and conference rooms.
Handles agency telephone inquiries, screens calls and forwards appropriately. Greets and assists visitors. Signs off and directs shipments and packages delivered. Routes agency mail
per division. Primary check point to ensure security protocol is followed for building ingress and egress.
Maintain files and database, data entry, mailing correspondence. Performs administrative work for management. Handles various telecommunications functions, schedules appointments, and
provides information to callers.

Small side business of alterations and memory blankets/bears.

• Expanded clientele base through targeted marketing efforts showcasing unique sewing skills and exceptional craftsmanship abilities.
• Drew patterns and cut fabric pieces, assembled, and sewed to create wearable garment.
• Enhanced customer satisfaction by providing timely and precise sewing services for various types of garments.

Seamstress

You will be responsible for creating quality cushions, pillows, covers, curtains, as well as some upholstery work; embroidery and monogramming. This involves measuring, cutting, and sewing to ensure the final fabrication or upholstery of the piece. You will be working on a home sized sewing machine/embroidery machine.

What you will do: • Sewing machine setup (changing thread, bobbins, and needles as needed.) • Single needle prepping and joining • Creating and cutting patterns • Measuring, cutting • Maintaining a safe and clean work environment • Performing additional duties and responsibilities as assigned. Qualifications and Expectations: Must be able to demonstrate sewing skill level with quality craftsmanship • Must be able to make and read patterns, able to work with leather, vinyl, foam, and other substrates • Knowledgeable in the areas of material cutting, sewing, upholstery, and foam assembly • Ability to work independently and as part of a team • Repairing (when possible) wardrobe malfunctions • Detail oriented, proactive, and able to complete tasks independently with minimal supervision • Creativity and problem-solving skills to find solutions to design challenges • Patience and persistence to complete complex projects

Uniform Manager

The uniform manager purchases, maintains, distributes, and handles all of uniforms for Keeneland Hospitality. This person is an important part of the team that manages the public image of the Keeneland while keeping uniforms appropriate to the setting and in good condition, so they are neat and attractive.

What you will do: • When new uniforms are necessary, the uniform manager orders them. This includes discussions about the best garments for working in specific elements where breathability and performance are important concerns. • Inventory before each race meet. • Keeping an eye on par levels during and following each race Meet. • Prior to each Race Meet the uniform manager reviews sizes for all full-time chefs and orders and embroiders 2 new coats per chef/cook • Whenever deemed necessary, sizing; ordering; distributing uniforms for Special Events culinary team. • Whenever a new full time culinary team member is hired, sizing, ordering, embroidering and monogramming 3 new chef coats for said employee. • The uniform manager inspects new uniforms on arrival and distributes them to employees or puts them in storage for future distribution. • This person also handles laundering, repair, and other maintenance tasks, which may be special in nature with uniforms that have fragile components.• Uniform manager should perform spot inspections to make sure uniforms are being worn properly and appropriately. They check for issues like mixing and matching the wrong pieces, failing to keep a uniform in good condition during a shift. • An eye for detail and above average organization skills are required • People skills are a must • The uniform manager work closely with the payroll department to deduct and reimburse employees for uniform deposits. •Weekly submissions to payroll depending on whatever might have been signed out by employees each week • Keep track; give reports and inform accounting of any outstanding uniform deductions for all Temp Agencies • Keep track; give reports and inform accounting of any outstanding uniform deductions for all Volunteer groups.

• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Entered and processed patients' prescriptions into internal system.
• Counted, measured, and compounded medications following standard procedures.
• Counted, measured and compounded medications following standard procedures.

• Washing, assessing and cutting of wedding dresses.
• Creating, sewing and designing Angel Gowns
• Communicating with the donor of the wedding dress.
• Packaging and sending completed Angel Gowns to head office for distribution.

• Improve garment fit and overall quality by skillfully making alterations to both clothing items; formal wear and wedding dresses.
• Demonstrated flexibility by adapting to various sewing tasks, including garment repairs, embroidery, or custom clothing creation.
• Determined appropriate repair solution based on garment damage to employ proper tools or equipment.
• Design patterns and cut fabric pieces, assembled, and sewed to create wearable garment.
• Quilts and bears from loved ones clothing to create memory pieces.

• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Delivered clerical support by handling range of routine and special requirements.
• Collaborated with various departments to complete assigned tasks.
• Interacted with customers by phone, email, or in-person to provide information.
• Maintained and updated office records, both digital and physical.
• Input data into spreadsheets and databases.
• Purchased and maintained office supplies.

• Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative, and poised team members.
• Engaged youth by following, implementing, and assisting in creating lesson plans.
• Maintained good relationships with parents through regular communication and active participation in planned activities.
• Organized group activities and outings for youth and led weekly Bible study meetings.
• Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
• Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development.
• Developed, implemented and assessed youth leadership programs and initiatives.
• Collaborated with youth, parents, teachers and community members to promote youth leadership initiatives and enhance communication.
• Organized and facilitated youth retreats and workshops to promote personal growth and self-awareness.
• Provided guidance and support to youth in developing positive self-image and thriving personal relationships.
• Maintained internal database of service workers, participants, activities and other relevant details.