Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gloria Gaines

Colonial Heights,VA

Summary

Results-driven, analytical, experienced commercial sales manager with strong business and financial acumen, innovative mindset, and over five years of hands-on experience overseeing a department with recognized organizations. Dedicated leader seeking entry into a growth-oriented, employee-centric company in an entry-level management role.

Overview

10
10
years of professional experience

Work History

Sales Associate

Moss Motors LTD
08.2023 - Current
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Commercial Sales Manager

AutoZone
01.2018 - 04.2023
  • Drive commercial sales
  • Develops and maintains positive relationships with commercial customers by managing acquisition and delivery of products, providing ongoing customer service, and maintaining expert knowledge on parts and inventory
  • Achieve growth and hit sales targets by successfully maintaining and developing commercial sales
  • Develop new accounts through face to face and telephone contact with potential customers
  • Ensure efficient delivery of products by planning delivery routes and managing drivers
  • Ensures appropriate delivery documentation is generated for each delivery
  • Build and maintain strong relationship with management team
  • Assists with training and developing drivers, commercial specialist, and other AutoZoners as directed by SM or DM
  • Maintain records and billing for commercial accounts; processes returns and reconciles account.

Server and Bartender

Buffalo Wild Wings
04.2016 - 10.2018
  • Knowledge of mixology for traditional and creative cocktails
  • Ability to evaluate customer satisfaction and responsiveness
  • Build a rapport with regular customers to create a positive atmosphere
  • Accommodated individual menu and beverage requests
  • Warmly greet guests, anticipate needs, and remain available throughout the dining experience
  • Sold additional food and drinks to increase restaurant profits
  • Operate POS system to input customer orders.

Sales Associate

Tech Marketing
04.2014 - 08.2016
  • Identify prospective customers, lead generation and conversion
  • Contact new and existing customers to discuss needs
  • Emphasize the features of products to highlight how they solve customer problems
  • Time Management Customer Service
  • Scheduling Conflict Resolution
  • Communication Business Development
  • People Management
  • Emphasize the features of products to highlight how they solve customer problems
  • Negotiate prices and terms and prepare sales agreements
  • Maintain contact lists and follow up with customers to continue relationships.

Education

High School Diploma -

James Madison University
Norcross, Georgia
2011

Skills

  • Time Management
  • Customer Service
  • Scheduling
  • Conflict Resolution
  • Communication
  • Business Development
  • People Management
  • Problem-Solving
  • Records Maintenance

References

available upon request

Timeline

Sales Associate

Moss Motors LTD
08.2023 - Current

Commercial Sales Manager

AutoZone
01.2018 - 04.2023

Server and Bartender

Buffalo Wild Wings
04.2016 - 10.2018

Sales Associate

Tech Marketing
04.2014 - 08.2016

High School Diploma -

James Madison University

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Gloria Gaines