Gloria Garcia
Hockley,TX
Summary
Highly-motivated employee with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service.
Overview
8
8
years of professional experience
Work History
Installation Operations Service Manager
Royal Air Heating & Air Conditioning
Houston, TX
04.2016 - Current
- Developed and implemented operational policies, procedures, and systems to ensure efficient workflow.
- Managed daily operations of service teams to ensure customer satisfaction
- Assessed customer feedback and identified areas for improvement in services offered
- Formed and sustained strategic relationships with clients and vendors
- Used strong issue resolution and communication skills to cultivate and strengthen customer and vendor relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed invoices and documents related to service deliveries for accuracy before submitting them for payment.
- Resolved escalated customer complaints by providing satisfactory solutions within established timelines.
- Collaborated with vendors to negotiate contracts, identify cost savings opportunities, and develop new services offerings.
- Maintained records of all activities related to service delivery including sales orders, invoices, payments.
Education
Some College (No Degree) -
Del Mar College
Corpus Christi, TXSkills
- Proficient in MS Office (excell, word, outlook)
- Multiple Priorities Management
- Customer Service
- Schedule Management
- Relationship Building
- Inventory Management
- Conflict Resolution
- Customer Service Management
- Service Scheduling
- Critical Thinking
- Business Development
- Contract Management
- Project Management
- Interpersonal Relationships
- Vendor Sourcing
- Multitasking and Organization
- Team Leadership
- Office Administration
- Operational Efficiency
- Goal Setting
References
References available upon request.
Timeline
Installation Operations Service Manager
Royal Air Heating & Air Conditioning
04.2016 - Current
Some College (No Degree) -
Del Mar College
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