Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gloria Gonzalez

Columbus,OH

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance customer satisfaction through personalized service and effective conflict resolution. Experienced in appointment scheduling and building rapport, ensuring efficient operations and a welcoming environment. Punctual and reliable team player.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Lemongrass Asian Bistro
04.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with 10 or more team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Hostess

Hyde Park Prime Steakhouse
Columbus, OH
12.2024 - 04.2025
  • Demonstrated strong organizational skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Assisted in training new host staff, sharing best practices for maintaining a high standard of service and efficient work habits.
  • Efficiently maintained a professional demeanor in a high-paced work environment.

Receptionist

Lotus Spa
10.2021 - 03.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated over 100 client records.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

LMT - Massage Therapy

Columbus School of Medical Massage
Dublin, OH
12-2025

Bachelor of Arts - General Studies

University of Central Florida
Orlando, FL
12-2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Appointment scheduling
  • Conflict resolution
  • Strong organization
  • Building rapport
  • Punctual and reliable

Certification

  • Certified CPR, AHA - 2025

Timeline

Hostess

Hyde Park Prime Steakhouse
12.2024 - 04.2025

Server

Lemongrass Asian Bistro
04.2024 - Current

Receptionist

Lotus Spa
10.2021 - 03.2024

LMT - Massage Therapy

Columbus School of Medical Massage

Bachelor of Arts - General Studies

University of Central Florida

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