Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gloria Guerrero

Summary

Results-driven professional with over 10 years of management experience and 15+ years in the medical field. Adept at leading teams, optimizing operations, and managing client relationships to drive business success. Proven ability to manage multiple projects, oversee account performance, and ensure operational excellence. Highly skilled in problem-solving, deadline management, and process improvement. Excited to transition into a new field where I can apply my leadership, account management, and project coordination expertise to contribute to a dynamic organization

Overview

12
12
years of professional experience

Work History

General Manager

My EyeDr
02.2022 - 08.2023
  • Managed daily operations across multiple locations, ensuring seamless patient experiences and high customer satisfaction
  • Built and maintained strong relationships with clients, vendors, and team members to drive business success
  • Led performance management and development initiatives in partnership with the District Manager, focusing on talent retention and team growth
  • Analyzed financial reports and P&L statements to implement strategic initiatives that improved profitability
  • Spearheaded process improvements to optimize workflow efficiency, enhance customer service, and streamline insurance claim submissions
  • Conducted training and onboarding programs as a District Sales Trainer, mentoring new hires to strengthen sales and service capabilities
  • Managed payroll, staffing, and operational logistics across multiple locations, overseeing $3–$5 million in annual revenue
  • Ensured compliance with medical insurance policies and submitted claims with accurate coding to facilitate correct benefit filings

Manager

Luxottica
10.2011 - 02.2022
  • Acted as the primary liaison between Doctors of Optometry and retail teams to drive business success and enhance patient care
  • Maintained strong customer relationships, resolving escalations and ensuring a high level of client satisfaction
  • Provided performance analytics and financial insights, making strategic recommendations to improve operational efficiency and profitability
  • Delivered constructive feedback and coaching to team members, fostering a culture of excellence in sales and customer service
  • Led safety and compliance initiatives to ensure adherence to company standards and regulations

Installation Coordinator III

Johnson Controls
10.2017 - 10.2018
  • Managed customer accounts and scheduling logistics for installation projects, ensuring timely completion and quality service
  • Developed and maintained long-term relationships with clients and subcontractors to enhance service reliability and operational success
  • Oversaw inventory management, procurement, and scheduling to streamline operations and meet project deadlines
  • Tracked and analyzed project progress using Gantt charts, ensuring alignment with business goals and client expectations
  • Coordinated cross-functional teams and resources, ensuring seamless execution of installation processes
  • Provided detailed reports and maintained meticulous records to improve transparency and operational efficiency

Education

Medical Coding -

Cedar Valley College

High School Diploma -

Mid- Cities Education

Skills

  • Account Management & Client Relations
  • Project Coordination & Process Improvement
  • Financial Analysis & Performance Optimization
  • Operational Leadership & Team Development
  • Problem-Solving & Conflict Resolution
  • Insurance Claims & Medical Coding
  • CRM & Data Management Systems (Salesforce, Oracle, Admin, Compass, Telemar, Mastermind)
  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Bilingual: Fluent in English & Spanish (Speaking, Writing, Reading)

Timeline

General Manager

My EyeDr
02.2022 - 08.2023

Installation Coordinator III

Johnson Controls
10.2017 - 10.2018

Manager

Luxottica
10.2011 - 02.2022

Medical Coding -

Cedar Valley College

High School Diploma -

Mid- Cities Education

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Gloria Guerrero