Gloria Matthews-Harris
Summary
Dedicated healthcare professional with a proven track record at RKM Primary Care, excelling in patient care and medical assistance. Skilled in phlebotomy and EMR/EHR, with a strong ability to build trust through exceptional communication. Achieved a significant reduction in patient wait times by optimizing scheduling processes, demonstrating a reliable commitment to quality care and efficiency.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
RKM Primary Care
08.2020 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Security Officer
Eastern Louisiana Mental Health
08.2019 - 08.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Certified Nursing Assistant
Villa Feliciana Medical Complex
06.2017 - 07.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Education
High School Diploma -
West Feliciana High School
Saint Francisville, LA05-1999
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Vital Sign Monitoring
- Vital signs monitoring
- EMR / EHR
- Direct Patient Care
- Phlebotomy
- Reliable team player
- Electronic Health Records
- CPR
- Laboratory Specimen Collection
Certification
- Registered Phlebotomy Technician (RPT) - American Medical Technologists (AMT).
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Louisiana Driver's License
- Basic Life Support Certification (BLS)
- First Aid Certification
Timeline
Medical Assistant
RKM Primary Care
08.2020 - Current
Security Officer
Eastern Louisiana Mental Health
08.2019 - 08.2020
Certified Nursing Assistant
Villa Feliciana Medical Complex
06.2017 - 07.2019
- Registered Phlebotomy Technician (RPT) - American Medical Technologists (AMT).
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Louisiana Driver's License
- Basic Life Support Certification (BLS)
- First Aid Certification
High School Diploma -
West Feliciana High School
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