Gloria Herencia
Suwanee,GA
Summary
Dedicated dog groomer with expertise in animal handling and customer service. Skilled in grooming techniques and nail trimming, I foster strong relationships with pet owners, ensuring satisfaction and trust. Committed to continuous learning, I adapt my approach to meet the unique needs of each pet, enhancing their grooming experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dog Groomer
Bark and Paws
Oakwood, GA
08.2025 - Current
- Assisted in washing and drying dogs using appropriate grooming techniques
- Learned to operate grooming tools and equipment safely and effectively
- Provided basic nail trimming and ear cleaning services
- Adhered to safety protocols while handling various dog breeds
- Observed experienced groomers to understand best practices and techniques
- Maintained cleanliness of grooming area to ensure a safe environment
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
At Home Dog Groomer
Cute and Clean Dog Grooming
Suwanee, GA
09.2015 - Current
- Provided high-quality grooming services, ensuring cleanliness and comfort for pets.
- Assisted in maintaining grooming equipment, promoting hygiene and safety standards.
- Developed strong relationships with pet owners, addressing concerns and preferences effectively.
- Adapted grooming techniques to suit various breeds and temperaments of dogs.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Scheduling Specialist
Centro UnaVida Holistic Therapy
Duluth, GA
10.2014 - Current
- Streamlined scheduling processes to enhance operational efficiency and reduce conflicts.
- Developed and maintained comprehensive scheduling databases for improved accessibility and tracking.
- Implemented automated tools to optimize appointment management and minimize manual errors.
- Monitored schedule adherence, identifying areas for improvement and corrective actions.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Called customers to coordinate schedules and set appointments.
Education
High School Diploma -
My Home And School
Lima, PeruSkills
- Patience and empathy
- Animal handling expertise
- Relationship building
- Customer service
- Appointment scheduling
- Reliability and punctuality
- Pet grooming techniques
- Nail trimming
- Ear cleaning techniques
- Paw pad care
- Continuous learning attitude
- Professionalism and ethics
- Clipper proficiency
Certification
Certificate of Completion of the "Ready, Set, Go! Bathe, Prep, Dry!" at "Groom'd" in Atlanta, GA,
Certificate of Completion of the "Poodles and Doodles Grooming" at "Groom'd" in Atlanta, GA
Certificate of Completion of the Business Accelerator Program from the Small Business Development Center of the University of Georgia.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dog Groomer
Bark and Paws
08.2025 - Current
At Home Dog Groomer
Cute and Clean Dog Grooming
09.2015 - Current
Scheduling Specialist
Centro UnaVida Holistic Therapy
10.2014 - Current
High School Diploma -
My Home And School