Gloria Hernandez
Burleson,TX
Summary
Dynamic barista trainer at Starbucks with a proven record in coaching staff to enhance customer relationships and service excellence. Expert in cleanliness standards and manual brewing techniques, I foster a positive work environment while achieving operational goals. Committed to elevating team performance through constructive feedback and conflict resolution strategies.
Overview
2026
2026
years of professional experience
Work History
Barista Trainer
Starbucks
Waxahachie, TX
07.2022 - Current
- Provided one-on-one guidance to new barista hires on all aspects of the job from daily operations to customer service standards.
- Answered customer phone calls and appropriately addressed questions and complaints.
- Presented and explained drink menu, answering questions to educate customers.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Coached staff members on effective communication skills enabling them build strong relationships with customers.
- Memorized or referenced readily accessible information to relay to customers.
- Trained new baristas on company processes and product preparation.
- Resolved conflicts between staff members through active listening, problem solving strategies and conflict resolution techniques.
- Provided consistent feedback regarding individual performance allowing employees set goals for improvement.
- Replenished supplies to maintain adequate stock levels.
Key Holder Supervisor
Starbucks
Italy, TX
2022 - 2025
- Supervised daily operations to ensure exceptional customer service and store efficiency.
- Trained and mentored new staff on company policies and operational procedures.
- Managed cash handling processes, ensuring accuracy in financial transactions.
- Implemented inventory management practices to maintain optimal stock levels.
- Enforced health and safety standards, promoting a safe work environment for all staff.
- Completed store opening and closing procedures.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Cashier
Sonic
Fairfield, TX
03.2022 - 08.2022
- Maintain clean environment
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Helped restock shelves when necessary to maintain an organized display area.
Education
Associate - Music Education Candidate
Navarro College
Corsicana, TXGED -
Ennis High School
Ennis, TX05.2021
Skills
- Achieved high cleanliness standards, resulting in improved customer satisfaction Developed unique recipes that contributed to increased menu variety Enhanced beverage quality through effective training in manual brewing techniques
Languages
Spanish, Native, Taught from parents and grandparents
Awards
Music TMEA
Timeline
Barista Trainer
Starbucks
07.2022 - Current
Cashier
Sonic
03.2022 - 08.2022
Key Holder Supervisor
Starbucks
2022 - 2025
Associate - Music Education Candidate
Navarro College
GED -
Ennis High School