Gloria Hernandez
Paterson
Summary
Detail-oriented pharmacy technician with expertise in medication dispensing and HIPAA compliance. Proven track record of enhancing patient care and satisfaction through effective problem-solving and team collaboration.
Dedicated pharmacy technician with experience in streamlining workflow and training team members. Skilled in maintaining inventory accuracy and ensuring patient confidentiality while delivering exceptional customer service and medication management.
Results-driven pharmacy technician known for effective problem-solving skills and commitment to patient confidentiality. Enhanced pharmacy operations by implementing process improvements that increased efficiency and customer satisfaction.
Offering strong foundation in customer service and teamwork, eager to learn and excel in pharmaceutical environment. Brings ability to quickly grasp pharmaceutical concepts and apply precise data entry skills. Ready to use and develop attention to detail and communication skills in [Desired Position] role.
Personable and dedicated with keen eye for detail and proactive approach. Possesses foundational knowledge in pharmaceutical terminology and drug interactions, along with excellent organizational and data entry skills. Committed to ensuring accurate medication dispensing and enhancing patient care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Haledon, NJ
09.2022 - 03.2025
- Processed prescription orders accurately and efficiently to ensure timely patient care.
- Assisted pharmacists in medication preparation and inventory management to maintain stock levels.
- Educated customers on medication usage, potential side effects, and health products for informed decisions.
- Maintained compliance with pharmacy regulations and safety protocols to ensure a secure environment.
- Trained new team members on procedures and best practices to enhance workflow efficiency.
- Implemented process improvements that reduced prescription processing time and increased customer satisfaction.
- Collaborated with healthcare providers to resolve medication-related issues and enhance patient outcomes.
- Conducted regular audits of inventory to minimize discrepancies and optimize stock control measures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
High School Diploma -
TCI SCHOOL
New York, NY06-2000
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Pharmacy Technician
Walgreens
09.2022 - 03.2025
High School Diploma -
TCI SCHOOL