Gloria Leece
Hamilton,OHIO
Summary
Dynamic Sales Associate with a proven track record at Dollar General Store, excelling in customer service and relationship building. Leveraged exceptional communication skills to boost customer satisfaction and increase sales revenue through effective product recommendations. Demonstrated strong cash handling accuracy and teamwork, ensuring a welcoming shopping environment and seamless operations.
Overview
2
2
years of professional experience
Work History
Sales Associate
Dollar General Store
Hamilton, OH
06.2024 - Current
- Assisted customers in locating products and resolving inquiries to enhance shopping experience.
- Operated cash register efficiently, processing transactions with accuracy and speed.
- Maintained inventory levels through regular stock checks and restocking efforts.
- Organized merchandise displays to maximize sales and improve store aesthetics.
- Collaborated with team members to ensure cleanliness and organization of sales floor.
- Trained new associates on store policies, customer service standards, and operational procedures.
- Implemented effective merchandising strategies that attracted customer attention and increased foot traffic.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma -
Northwest Highschool
Cincinnati, OH05.2008
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Excellent people skills
Exceptional customer service
Relationship building
Outgoing personality
Cash handling
Money handling
Cash register operation
Verbal/written communication
Stocking and receiving
Cash handling accuracy
Conflict resolution
Store opening and closing
Sales expertise
Customer needs assessment
POS system operation
Professional demeanor
Retail store operations
Cleaning techniques
Inventory tracking
Inventory control
Policy and procedure adherence
Merchandise display
Product recommendations
Friendly and outgoing
Customer engagement
Written and oral communication skills
Calm demeanor
Timeline
Sales Associate
Dollar General Store
06.2024 - Current
High School Diploma -
Northwest Highschool