Gloria Lorenz
Summary
Dynamic and dedicated customer service agent with over 10 years of experience in resolving complex issues and enhancing customer satisfaction. Recognized for quick learning abilities and strong adherence to direction, consistently delivering results that exceed expectations. Detail-oriented and results-driven, with a proven track record as a collaborative team player, Committed to fostering organized and successful environments through proactive problem-solving and effective communication.
Overview
13
13
years of professional experience
Work History
Home Health Caregiver
PRIME HOME CARE, LLC
Philadelphia, PA
07.2025 - Current
- Provided patient care in fast-paced environment, managed confidential paperwork, and administered medication to ensure quality support.
- Skilled in supporting diagnostic and technical treatment procedures
- Supported diagnostic and technical treatment procedures to enhance patient outcomes.
- Provided meticulous care to patients by ensuring safety and comfort during treatment
Server
CRACKER BARREL
Downingtown, PA
11.2023 - 07.2025
- Provided warm, attentive service in high-volume family-style dining environment, ensuring high levels of diner satisfaction.
- Coordinated dining experience for several tables simultaneously
- Maintained a clean, organized dining and service area
- Resolved concerns promptly
- Established a friendly atmosphere for all diners
Dispatcher/Customer Service
DAISY TRUCKING
Bristol, PA
09.2019 - 01.2022
- Receptionist, administrative assistant and front-desk tasks
- Superior customer service and team support
- Coordinated various tasks efficiently and service calls
- Developed and implemented organizational processes to enhance workflow
Sales Associate
FOOT LOCKER
Philadelphia, PA
03.2013 - 06.2014
- Enthusiastic and knowledgeable sales associate specialized in selling sneakers and resolving customer objections.
- Exceeded department KPIs by 40-50% for 6 months in a row
- Maintained organized inventory to improve store efficiency
Education
HIGH SCHOOL DIPLOMA -
Philadelphia, PA01.2012
PHLEBOTOMIST CERTIFIED - undefined
Delaware County Community College
01.2026
Skills
- INVENTORY SUPPORT
- TASK COORDINATION
- RELIABLE WORK ETHIC
- MULTITASKER
- ORGANIZATION SKILLS
- QUALITY CONTROL
- TIME MANAGEMENT
Timeline
Home Health Caregiver
PRIME HOME CARE, LLC
07.2025 - Current
Server
CRACKER BARREL
11.2023 - 07.2025
Dispatcher/Customer Service
DAISY TRUCKING
09.2019 - 01.2022
Sales Associate
FOOT LOCKER
03.2013 - 06.2014
PHLEBOTOMIST CERTIFIED - undefined
Delaware County Community College