GLORIA MERRIAM
Bradenton,USA
Summary
Personal care professional with extensive experience in delivering high-quality support. Demonstrates strong work ethic and adaptability in various environments. Able to work independently and learn new skills rapidly. Seeking a position within a Company that allows me to apply my experience and skills contributing to the teams success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Private Duty Caregiver
Private Family
Saint Petersburg, FL
01.2019 - Current
- Deliverer compassionate care to enhance patient well-being.
- Guide patients through essential daily activities, fostering a sense of independence and maintaining dignity.
- Engage with family to provide clear instructions on care procedures and medication management.
- Facilitate transportation to appointments and errands. Supported individuals in reaching necessary destinations. Assisted with logistical planning for travel needs.
- Monitor and record patient vitals, including temperature, blood pressure, and blood sugar levels.
- Deliverer individualize patient care by documenting observations, administering treatments, and evaluating patient needs.
Customer Care Specialist
Walmart
Remote
10.2022 - 02.2023
- Managed high volume incoming calls from customers, associates, and stores.
- Utilized various systems to effectively address and resolve customer inquiries.
- Executed outbound calls to customer stores and partner companies to gather essential information.
- Maintained high levels of efficiency and accountability while operating remotely from home.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer inquiries via phone, email and web-based platforms.
Certified Nursing Assistant
Family First Healthcare
Saint Petersburg, FL
08.2018 - 06.2020
- .Provided direct patient care, including assistance with daily living activities and personal hygiene.
- Monitored vital signs, ensuring timely reporting of changes to nursing staff.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Certified Nursing Assistant
Senior Home Healthcare
Saint Cloud, MN
06.2017 - 07.2018
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Assisted nurses in implementing patient care plans and documentation procedures.
- Advocated for patient needs, ensuring adherence to care standards and regulatory guidelines.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Patient Care Technician
Saint Cloud Hospital/Dialysis
Saint Cloud, MN
01.2017 - 05.2017
- Oversaw initiation, monitoring, and discontinuation of patients during dialysis treatments.
- Educated patients on treatment procedures, fostering understanding and cooperation during sessions.
- Conducted regular assessments and monitoring of water system to maintain operational integrity.
- Documented and updated patient treatment information in Epic system to support clinical decision-making and improve patient outcomes.
- Monitored and organized dialysis supplies and equipment inventory to ensure operational efficiency.
- Oversaw collection of spinning and packing lab specimens to ensure accurate processing.
- Performed regular inspections and maintenance on dialysis machines to ensure optimal functionality and patient safety.
- Engaged with registered nurses, physicians, and interdisciplinary teams to ensure comprehensive patient care management.
PCA - Emergency Dept.
Saint Cloud Hospital
Saint Cloud, MN
05.2016 - 01.2017
- Delivered exceptional patient care in high-pressure environments.
- Tracked and recorded patient vital signs and EKG data to ensure accurate health assessments.
- Facilitated maintenance of stocked supplies on units to support operational efficiency.
- Maintained comprehensive daily charting in Epic system, facilitating effective communication among healthcare teams.
- Supported nursing staff in patient monitoring and documentation processes to improve team communication.
- Oversaw patient monitoring in secured units, focusing on behavioral issues related to substance abuse.
- Monitored patient behavior via video surveillance, facilitating timely interventions and support.
- Implemented strategies for de-escalating patient situations to enhance emotional well-being.
- Executed rapid decision-making in emergency situations to ensure optimal patient care and safety.
Resident Assistant/Medication Tech.
Renaissance Assisted Living
Wausau, WI
10.2015 - 05.2016
- Assisted residents with personal care tasks, ensuring dignity and comfort in daily routines.
- Implemented safety protocols to maintain a secure living environment for all residents.
- Collaborated with healthcare professionals to monitor resident wellbeing and address individual needs.
- Trained new staff on operational procedures, fostering a supportive team environment.
- Educated residents on the importance of following prescribed diets and exercise routines to enhance overall health.
- Tracked and logged patient vital statistics to support clinical decision-making and enhance patient outcomes.
Certified Nursing Assistant
Sekara LLC
Wausau, WI
06.2014 - 10.2015
- Travel to client homes and help with daily living activities.
- Assist client with transferring in & out of bed into wheelchair.
- Light housekeeping, laundry, and errands.
- Communicated with family to ensure proper care.
Home Health Aide/C.N.A
Interim Healthcare
Madison, WI
08.2009 - 05.2014
- Travel to client's homes assist them with personal, medical, and household tasks.
- Observation of client’s condition reporting any changes to nursing staff.
- Daily charting related to client's care and tasks done during shift.
Education
Medical Assistant Diploma -
Herzing University
Madison, WI08-2012
Certified Nursing Assistant - undefined
North Central Technical College
Wausau, WI02-1997
Skills
- Customer service
- Detail-oriented
- Proactive self-starter
- Proficient in organization techniques
- Analytical problem-solving
- Team collaboration
- Effective time management
- Efficient knowledge retention
- Effective communication
- Adherence to care plans
Certification
Certified Nursing Assistant (CNA), 1997
Timeline
Customer Care Specialist
Walmart
10.2022 - 02.2023
Private Duty Caregiver
Private Family
01.2019 - Current
Certified Nursing Assistant
Family First Healthcare
08.2018 - 06.2020
Certified Nursing Assistant
Senior Home Healthcare
06.2017 - 07.2018
Patient Care Technician
Saint Cloud Hospital/Dialysis
01.2017 - 05.2017
PCA - Emergency Dept.
Saint Cloud Hospital
05.2016 - 01.2017
Resident Assistant/Medication Tech.
Renaissance Assisted Living
10.2015 - 05.2016
Certified Nursing Assistant
Sekara LLC
06.2014 - 10.2015
Home Health Aide/C.N.A
Interim Healthcare
08.2009 - 05.2014
Certified Nursing Assistant - undefined
North Central Technical College
Medical Assistant Diploma -
Herzing University