Gloria Moore
Selma,AL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and dependable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
24
24
years of professional experience
Work History
Office Manager
Tristatz Corporation
Montgomery, AL
06.2015 - Current
- Streamlined operations prioritized tasks organize team meetings and coordinate with departments of corporation to help with communication, team building morale
- Create and maintain scheduling of all department staff to execute fairness of hours
- Work with staff to provide customer service to assigned clients
- Managed over 50 customer calls per day
- Document and implement changes to policies and ensure corporate privacy by keeping policy notebooks up to date relevant
- Mentors motivate team to continue education career development by offering classes programs free of charge to employees
- Maximized department efficiency by streamlining documentation procedures to ensure completion of paperwork to meet quarterly deadlines
- Managed client complaints professionally effectively for best outcome for everyone
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Arranged corporate and office conferences for company employees and guests
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Office Administrator/Manager
Plantation Patterns
Selma, AL
06.2012 - 05.2015
- Performed general office duties managed over 300 hundred employees' attendance
- Managed and organized all correspondence administrative functions, filing, faxing, data entry, and visitors' relations
- Calculated hundreds of productivity tickets to obtain employee's average pay
- Ran productivity tickets and scanned productivity tickets
- Performed assessments to meet compliance regulations by analyzing reports and communicating with business customers and client companies
- Reduced error in billing by keeping staff educated and offering certification to employees
- Planned weekly team meetings to listen to and discuss staff ideas and concerns, educate staff about changes, and build morale
- Identified future hiring needs and developing job descriptions and specifications
- Collaborating with department managers to compile consistent list of requirements
- Attracted suitable candidates through databases, online employment forums, social media
- Conducted interviews and sorting through applicants to fill open positions
- Assessing applicants' knowledge, skills, and experience to best suit open positions
- Completed paperwork for new hires
- Promoted company's reputation and attractiveness good employment opportunity
- Stayed up to date on current employment legislation and regulations and enforcing them within company
- Provided recruitment reports to team managers.
Office Manager
Selma Business Center
Selma, AL
05.2010 - 06.2012
- Managed, organized supervised all administrative activities that facilitate, making sure office runs smooth
- Managed over 50 customer calls per day
- Used ranges of office software, including email, spreadsheets databases managing filing systems
- Organizing office layout maintaining supplies of stationery equipment maintaining conditions of office arranging for necessary repairs
- Conducted staff appraisals, managing performance disciplining staff, promoting staff development and training
- Invoices orders, assist invoice inquiries, update quote status, production control of specific material required, check customers credit, purchase orders quote, submit quotes approval, maintain weekly quote logs, maintain weekly reports
- Implemented promoted equality, diversity
Office Manager
Selma Square
Selma, AL
03.1998 - 04.2010
- Managed, organized supervised all administrative activities that facilitate, making sure office runs smooth
- Managed over 50 incoming calls, send, and received, correspondence, letters, emails, and faxes per day from customers and tenants
- Used range of office software, including email, spreadsheets databases managing filing systems
- Organized office layout maintaining supplies of stationery equipment while maintaining conditions of office arranging necessary repairs for tenants
- Prepare invoices orders, assist in invoicing, check customers' credit, purchase orders for maintenance supplies, submit quotes for approval, maintain quote logs
- Implemented, promoted equality and diversity
- Conducted staff appraisals, managing performance, and disciplining staff, promoting staff development training
- Addressed tenants' requests and complaints
- Oversaw office inventory activities by ordering and requisitions, stocking, and shipment receiving
Education
Master of Science - Leadership
Grand Canyon University
2012
BBA - Business Administration
Faulkner University
2008
Associate of Applied Science - Information Technology
Wallace Community College
2005
Skills
- Office Management & Leadership
- Recruiter
- Decision Making
- Development and Training
- Coaching and Mentoring
- Motivational Leadership
- Documentation and control
- Performance Management
- Schedule Coordination
- Complex Problem Solving
- Excellent multi-tasking ability
- Communication Skills
- Call Center
- Order Fulfillment
- Customer Service
- Inbound And Outbound Calling
- Team Bonding
- Report Preparation and Analysis
- Staff Training
- Policy and Procedure Modification
- Team Management
Timeline
Office Manager
Tristatz Corporation
06.2015 - Current
Office Administrator/Manager
Plantation Patterns
06.2012 - 05.2015
Office Manager
Selma Business Center
05.2010 - 06.2012
Office Manager
Selma Square
03.1998 - 04.2010
Master of Science - Leadership
Grand Canyon University
BBA - Business Administration
Faulkner University
Associate of Applied Science - Information Technology
Wallace Community College
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