Gloria Oros
Rosemead,CA
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Kay Jewelers
Brea, Ca
03.2026 - Current
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff, fostering a collaborative team environment.
- Coordinated promotional events, enhancing customer engagement and driving foot traffic.
- Collaborated with upper management on strategic planning initiatives to enhance store performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
Zales The Diamond Store
Vacaville, CA
10.2019 - 02.2026
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Led team in maintaining optimal inventory levels through effective management and forecasting strategies.
- Developed training programs for staff, enhancing customer service skills and operational efficiency.
- Implemented visual merchandising standards to improve product presentation and drive sales performance.
- Collaborated with regional management to align store objectives with corporate goals, driving overall business success.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Interacted well with customers to build connections and nurture relationships.
District Manager
Family Dollar Stores Inc.
Stockton/Sacramento, CA
02.2017 - 05.2019
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Supervised 9 locations to ensure high-quality standards of operation.
- Built positive and productive relationships with store and field leadership.
- Drove sales for 9 stores in district, generating $18.5mil in annual volume.
Store Manager
Family Dollar Stores Inc.
South Gate, CA
02.2012 - 02.2017
- Rotated merchandise and displays to feature new products and promotions.
- Created work schedules according to sales volume and number of employees.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Directed construction of product displays on a monthly basis, following corporate planograms, promotions and seasonal trends.
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Boosted sales by 10% by effectively cultivating customer rapport and delivering superior customer service.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Reported to district manager regarding all store and staff issues, financial goals and sales.
- Kept inventories accurate with weekly cycle counts and monthly audits to identify and resolve variances.
Assistant Manager
Big Lots
Arcadia, CA
03.2009 - 02.2012
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed 6 Associates successfully in fast-paced environment through proactive communication and positive feedback.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Trained team members in successful strategies to meet operational and sales targets.
Education
Associate of Science - Medical Assistant Front/Back Office
El Monte-Rosemead Adult School
El Monte, CA2007
Associate of Science - Medical Assistant /Medical Receptionist
North-West College - Pasadena
Pasadena, CA2001
High School Diploma - undefined
Mark Keppel High School
Alhambra, CA2001
Skills
- Leadership skills
- Operations management
- Organized
- Relationship building
- Staff training/development
- Coaching and mentoring
- Customer service-oriented
- Efficient multi-tasker
Languages
Spanish
Professional Working
Timeline
Assistant Manager
Kay Jewelers
03.2026 - Current
Store Manager
Zales The Diamond Store
10.2019 - 02.2026
District Manager
Family Dollar Stores Inc.
02.2017 - 05.2019
Store Manager
Family Dollar Stores Inc.
02.2012 - 02.2017
Assistant Manager
Big Lots
03.2009 - 02.2012
Associate of Science - Medical Assistant /Medical Receptionist
North-West College - Pasadena
High School Diploma - undefined
Mark Keppel High School
Associate of Science - Medical Assistant Front/Back Office
El Monte-Rosemead Adult School